Payment Support Specailist

Cairo, Egypt

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Role Purpose

Role purpose:

To operate and maintain the Services Management Payments nodes on daily working hours & On call basis.
Full responsibility of owned service E2E
Full responsibility on service availability and success ratio
To Share knowledge to SOC, Solutions and support team members
To solve individual or global internal/external customers complains.
To report and escalate the network problems according to the agreements & rules.
To implement required network changes with minimal impact on the customers.
Full awareness and compliance with ITIL framework and best practices

Solve Global Problems / Act upon escalated alarms /complains from the services operations front line Team.
Acceptance of new services/machines
Demonstrated strong troubleshooting skills and root cause analysis to eliminate repeat issues; recommends and implements improvements
Manage and coordinate vendor activities
Develop documentation to support projects, programs and system configurations

Core competencies, knowledge and experience [max 5]:

Education: University degree, major in Engineering.
Work Experience: 2+ years of experience
Personal skills: Open minded, ready to work under pressure, active, dynamic, hard worker, able to learn in a short time, Influencer.

Required good Knowledge with different operating systems (Unix, Linux ,…), Database maintenance and housekeeping,
Strong knowledge in shell scripting and SQL queries.
Advanced skills in application servers including tomcat and Oracle WebLogic
Robust knowledge in cluster solutions.
Advanced trouble shooting skills E2E including OS, DB & Infrastructure
Virtualization hands-on experience
Good theoretical knowledge about switching and GSM.
Devops & Agile experience
Proven Leadership skills

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