Job Description

Patient Relations Supervisor - Al-Futtaim Healthcare - Dubai, UAE
Position Overview
The Patient Relations Supervisor role at Al-Futtaim Healthcare in Dubai leads the front-of-house patient services team at HealthHub Clinics, ensuring a consistently high standard of care, service excellence, and smooth daily operations. This role is central to delivering an exceptional patient experience from arrival to departure while coordinating closely with clinical and administrative teams.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Customer Support-Client Care
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Patient Relations Supervisor manages and supports Patient Relations Executives, oversees reception and patient services operations, and resolves patient concerns with empathy and professionalism. The role ensures service standards, patient satisfaction, and efficient coordination across clinic functions.
Key Responsibilities

• Lead, coach, and manage a team of Patient Relations Executives
• Oversee daily reception and patient services operations to ensure efficiency and accuracy
• Maintain high standards of customer service and patient care at all times
• Handle and resolve patient concerns and escalations professionally and empathetically
• Coordinate with clinical and administrative teams to enhance service delivery and patient flow
• Monitor service quality and implement improvements to patient experience processes
• Ensure adherence to confidentiality, data protection, and clinic policies

Ideal Profile

• Proven experience in healthcare customer service or administrative roles
• Demonstrated team leadership experience within a clinic or hospital environment
• Strong communication skills in English and Arabic
• High level of computer literacy with familiarity in healthcare systems
• Patient-focused mindset with a passion for service excellence

Skills Set

• Patient services supervision and team leadership
• Healthcare front-desk and operations management
• Communication and conflict resolution
• Coordination across clinical and administrative teams
• Service quality improvement and compliance

Why Join Us

• Leadership role within a modern, community-focused healthcare environment
• Competitive salary, bonus, and comprehensive benefits
• Generous leave and strong work-life balance
• Access to professional development and training opportunities
• Career growth within Al-Futtaim Healthcare and the wider Group

About the Company
Al-Futtaim Healthcare is part of the Al-Futtaim Group, a diversified regional organization headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. Through HealthHub Clinics, Al-Futtaim Healthcare delivers accessible, high-quality, patient-centered care supported by modern facilities, skilled professionals, and internationally recognized standards across the UAE.
Job Title Patient Relations Supervisor - Al-Futtaim Healthcare - Dubai, UAE
Patient Relations Supervisor - Al-Futtaim Healthcare - Dubai, UAE
Position Overview
The Patient Relations Supervisor role at Al-Futtaim Healthcare in Dubai leads the front-of-house patient services team at HealthHub Clinics, ensuring a consistently high standard of care, service excellence, and smooth daily operations. This role is central to delivering an exceptional patient experience from arrival to departure while coordinating closely with clinical and administrative teams.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Customer Support-Client Care
Salary: 10000-14000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Patient Relations Supervisor manages and supports Patient Relations Executives, oversees reception and patient services operations, and resolves patient concerns with empathy and professionalism. The role ensures service standards, patient satisfaction, and efficient coordination across clinic functions.
Key Responsibilities

• Lead, coach, and manage a team of Patient Relations Executives
• Oversee daily reception and patient services operations to ensure efficiency and accuracy
• Maintain high standards of customer service and patient care at all times
• Handle and resolve patient concerns and escalations professionally and empathetically
• Coordinate with clinical and administrative teams to enhance service delivery and patient flow
• Monitor service quality and implement improvements to patient experience processes
• Ensure adherence to confidentiality, data protection, and clinic policies

Ideal Profile

• Proven experience in healthcare customer service or administrative roles
• Demonstrated team leadership experience within a clinic or hospital environment
• Strong communication skills in English and Arabic
• High level of computer literacy with familiarity in healthcare systems
• Patient-focused mindset with a passion for service excellence

Skills Set

• Patient services supervision and team leadership
• Healthcare front-desk and operations management
• Communication and conflict resolution
• Coordination across clinical and administrative teams
• Service quality improvement and compliance

Why Join Us

• Leadership role within a modern, community-focused healthcare environment
• Competitive salary, bonus, and comprehensive benefits
• Generous leave and strong work-life balance
• Access to professional development and training opportunities
• Career growth within Al-Futtaim Healthcare and the wider Group

About the Company
Al-Futtaim Healthcare is part of the Al-Futtaim Group, a diversified regional organization headquartered in Dubai with operations across automotive, financial services, real estate, retail, and healthcare. Through HealthHub Clinics, Al-Futtaim Healthcare delivers accessible, high-quality, patient-centered care supported by modern facilities, skilled professionals, and internationally recognized standards across the UAE.
Post Details
Job Start Date
Salary from 10000.00
Salary to 14000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required