Job Description

Patient Relations Executive - Al-Futtaim Healthcare - Dubai, UAE
Position Overview
The Patient Relations Executive role in Dubai supports Al-Futtaim Healthcare operations by acting as the primary point of contact for patients and ensuring a smooth, professional, and positive healthcare experience. This position focuses on patient engagement, service coordination, and issue resolution while maintaining high standards of care and confidentiality within a hospital and clinical environment.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Hospital-Clinic Administration
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Act as the first point of contact for patients, providing clear and accurate information regarding services, appointments, and procedures
• Coordinate patient appointments, follow-ups, and communication to ensure continuity of care
• Handle patient feedback, concerns, and complaints in a professional and empathetic manner, escalating issues when required
• Liaise with clinical, nursing, and administrative teams to support efficient patient flow and service delivery
• Maintain and update patient records while ensuring compliance with data protection and confidentiality standards
• Assist patients with insurance approvals, billing queries, and documentation requirements
• Promote HealthHub services and support initiatives aimed at improving patient satisfaction and loyalty

Ideal Profile

• Bachelor's degree in Healthcare Administration, Business Administration, or a related discipline
• Minimum of 2 years of experience in a patient-facing role within a healthcare or clinical setting
• Strong communication and interpersonal skills with a patient-centric approach
• Ability to manage multiple tasks effectively in a fast-paced environment
• Working knowledge of UAE healthcare regulations and insurance processes is an advantage

Skills Set

• Patient relations and customer service excellence
• Appointment coordination and administrative support
• Complaint handling and service recovery
• Healthcare documentation and record management
• MS Office and healthcare management systems

Why Join Us

• Competitive salary and benefits aligned with Al-Futtaim Group standards
• Comprehensive health insurance, annual leave, and performance-related incentives
• Employee discounts across Al-Futtaim brands and access to exclusive staff offers
• Wellbeing initiatives and preventive care programs in partnership with HealthHub
• Long-term career development opportunities within a diversified UAE-based group

About the Company
Al-Futtaim Group is one of the UAE's most diversified privately held organizations, with operations spanning automotive, financial services, real estate, retail, and healthcare. Headquartered in Dubai, the group employs thousands of professionals across the Middle East, Asia, and Africa and is known for its commitment to service excellence, innovation, and long-term career growth.
Job Title Patient Relations Executive - Al-Futtaim Healthcare - Dubai, UAE
Patient Relations Executive - Al-Futtaim Healthcare - Dubai, UAE
Position Overview
The Patient Relations Executive role in Dubai supports Al-Futtaim Healthcare operations by acting as the primary point of contact for patients and ensuring a smooth, professional, and positive healthcare experience. This position focuses on patient engagement, service coordination, and issue resolution while maintaining high standards of care and confidentiality within a hospital and clinical environment.
Job Details
Country: UAE
City: Dubai
Industry: Hospital & Health Care
Function: Hospital-Clinic Administration
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Act as the first point of contact for patients, providing clear and accurate information regarding services, appointments, and procedures
• Coordinate patient appointments, follow-ups, and communication to ensure continuity of care
• Handle patient feedback, concerns, and complaints in a professional and empathetic manner, escalating issues when required
• Liaise with clinical, nursing, and administrative teams to support efficient patient flow and service delivery
• Maintain and update patient records while ensuring compliance with data protection and confidentiality standards
• Assist patients with insurance approvals, billing queries, and documentation requirements
• Promote HealthHub services and support initiatives aimed at improving patient satisfaction and loyalty

Ideal Profile

• Bachelor's degree in Healthcare Administration, Business Administration, or a related discipline
• Minimum of 2 years of experience in a patient-facing role within a healthcare or clinical setting
• Strong communication and interpersonal skills with a patient-centric approach
• Ability to manage multiple tasks effectively in a fast-paced environment
• Working knowledge of UAE healthcare regulations and insurance processes is an advantage

Skills Set

• Patient relations and customer service excellence
• Appointment coordination and administrative support
• Complaint handling and service recovery
• Healthcare documentation and record management
• MS Office and healthcare management systems

Why Join Us

• Competitive salary and benefits aligned with Al-Futtaim Group standards
• Comprehensive health insurance, annual leave, and performance-related incentives
• Employee discounts across Al-Futtaim brands and access to exclusive staff offers
• Wellbeing initiatives and preventive care programs in partnership with HealthHub
• Long-term career development opportunities within a diversified UAE-based group

About the Company
Al-Futtaim Group is one of the UAE's most diversified privately held organizations, with operations spanning automotive, financial services, real estate, retail, and healthcare. Headquartered in Dubai, the group employs thousands of professionals across the Middle East, Asia, and Africa and is known for its commitment to service excellence, innovation, and long-term career growth.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required