Job Description

Job Title:

Patient Relationship Executive

Industry:

Healthcare / Medical Services

Location:

Dubai

Position Summary:

We are looking for a dedicated and empathetic

Patient Relationship Executive

with prior experience in hospitals, clinics, or diagnostic centers. This role plays a key part in ensuring a seamless patient experience, focusing on communication via phone--right from appointment scheduling to post-visit follow-up.

Ideal candidates will have a background in telesales, patient coordination, or healthcare customer service, along with excellent communication skills and a strong commitment to patient care.

Key Responsibilities:

Make outbound calls to confirm appointments, conduct follow-ups, and gather patient feedback. Answer incoming calls to assist with inquiries regarding services, doctor availability, procedures, and clinic policies. Educate patients on treatments, diagnostic services, and specialties offered. Accurately maintain patient records and call logs using clinic/hospital software systems. Collaborate with doctors, nurses, and administrative teams to streamline appointment scheduling. Send reminders, follow-up messages, and reports via phone, SMS, or email.

Candidate Requirements:

Experience:

Minimum 2 years in telesales, patient coordination, or customer service--preferably within a healthcare environment.

Communication:

Excellent spoken and written English. Knowledge of regional languages is a plus.

Skills:

Strong interpersonal and problem-solving skills with a patient-first, courteous, and empathetic approach.

Efficiency:

Comfortable handling high call volumes and multitasking in a dynamic, fast-paced setting.

Additional Details:

Work Experience:

2+ years in healthcare telesales or patient support

Shift:

12-hour shifts (day or rotational, depending on clinic operations)

Availability:

Immediate joiners preferred
Job Type: Full-time

Pay: Up to AED5,000.00 per month

Application Question(s):

Are you available on an immediate basis?
Experience:

Healthcare: 1 year (Required)
Location:

* Dubai (Required)