Patient Experience Executive Uaen
Dubai, United Arab Emirates
Job Description
Job Category: Administration
:
Specific Responsibilities for this Role
Specific Responsibilities for this Role
Minimum Qualification & Experiences
Preferably a college graduate in any discipline
Competencies
Leadership
Level
Strong interpersonal, verbal and written communication skills.
Proficient
Excellent command of oral and written English. Arabic language desirable but not essential.
Proficient
:
Specific Responsibilities for this Role
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Ensure patients have an overall good patient experience
- Liaison between departments when required
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly
Specific Responsibilities for this Role
- Welcome & greet patients and direct them appropriately to the relevant departments giving clear instructions.
- Provide hospital information and answer patient queries.
- Complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
- Ensure patients have an overall good patient experience
- Liaison between departments when required
- Manage the reception and waiting areas.
- Handles telephone enquiries and directs queries accordingly
Minimum Qualification & Experiences
Preferably a college graduate in any discipline
Competencies
Leadership
Level
Strong interpersonal, verbal and written communication skills.
Proficient
Excellent command of oral and written English. Arabic language desirable but not essential.
Proficient
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Job Detail
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Job IdJD1859893
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned