Job Description

Are you passionate about delivering exceptional client journeys and converting quality leads in a luxury medical setting?

Join us at My London Skin Clinic, a leading, high-end aesthetics, health, wellness and dental clinic with a strong reputation in the UK and UAE for innovation, patient care, and outstanding results. Based in the iconic Jumeirah Beach Hotel and the heart of DIFC.

We are seeking an experienced

Patient Coordinator

to take ownership of all new patient enquiries, ensuring each lead is nurtured, managed, and converted with excellence across all platforms. With our ever expanding team, this individual must be hard working, a team player and above all be able to relay this to appease patient flow and increase leads and conversions across the business.

Key Responsibilities:

Manage and respond promptly to all incoming leads. Convert enquiries into consultations and treatments through professional, informative, and persuasive communication Maintain an organized CRM/log of all leads and follow-ups Track and report on lead sources, conversion rates, and performance KPIs Work closely with the marketing team to understand campaigns and ensure strong ROI on lead generation Coordinate with doctors and clinic staff to optimize appointment booking flow Assist in developing scripts, responses, and communication strategies that reflect the clinic's premium image
What We're Looking For:

Minimum 5 years' experience in sales coordination, or client-facing roles (aesthetics, wellness, or luxury service preferred) Strong communication and interpersonal skills, both verbal and written Highly organized, proactive, and target-driven Professional, polished demeanour that reflects our luxury brand image Experience using CRMs, booking systems, and follow-up tools
What We Offer:

Competitive salary + commission/incentives based on performance. Opportunity to be part of a fast-growing, internationally recognized clinic Training and development in luxury client care and advanced treatment knowledge Supportive and dynamic team environment Beautiful work setting in one of Dubai's leading wellness clinics.
If you're driven by results, take pride in excellent communication, and want to be part of a brand that values innovation and elegance we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: From AED8,000.00 per month

Application Question(s):

Do you speak any other languages? Have you worked in the Medical Industry before?
Experience:

Patient Cordinator: 3 years (Preferred)
Language:

* English as your first language? (Required)