Job Description

Dubai Healthcare City

Position: Full-time

Language Requirements: Fluent French (spoken and written) is mandatory - English fluency is essential - Arabic is a plus

Experience: Minimum 3 years in a similar position in a dental or medical clinic

Start date: Immediate or as soon as possible

About Us

Versailles Dental Clinic is a prestigious French dental clinic located in Dubai Healthcare City, known for excellence, innovation, and premium one-visit dentistry. We are currently looking for two Patient Coordinators to strengthen our front-desk and treatment coordination team. This is a key role involving high-level patient interaction, organizational skills, and follow-up efficiency.

Key Responsibilities

Welcome and assist patients (in person, by phone, email, WhatsApp) Manage appointments and coordinate schedules with doctors and dental assistants Handle follow-up calls and reactivation of patients who did not reschedule Ensure smooth communication between patients, practitioners, and management Maintain accurate records and provide regular reporting on patient activity Monitor KPIs such as conversion rates, no-show follow-ups, and satisfaction Coordinate treatment plans, rescheduling, and financial discussions when needed Work towards performance-based goals related to patient reactivation and retention
Ideal Profile

Fluent French speaker (written and spoken) - this is non-negotiable Excellent command of English (spoken and written) Arabic speaking is a plus, but not required Professional appearance and strong communication skills Proficient in patient software, scheduling systems, WhatsApp Business, Microsoft Excel Highly organized, detail-oriented, and proactive Experience in handling treatment follow-up, coordination, and KPI tracking Sales-oriented mindset with focus on results (not just scheduling)
Remuneration & Benefits

Competitive salary Performance-based incentives linked to patient reactivations and successful follow-up conversions Opportunities for professional growth in a premium and supportive environment How to Apply
Please send your updated CV in English, along with a brief cover letter in French, to demonstrate your language proficiency and motivation. Incomplete applications or those without a sufficient level of written French will not be considered.

Job Type: Full-time

Pay: AED5,000.00 - AED10,000.00 per month

Education:

High school or equivalent (Required)
Language:

FRENCH (Required)
Location:

* Dubai (Required)