Job Description

Patient Interaction & Support

Greet patients and families warmly upon arrival and assist with check-in procedures. Handle all incoming calls, emails, and inquiries related to appointments, services, and clinic information. Provide accurate information about the clinic's pediatric neurology services, consultation process, and policies. Assist families in completing registration and consent forms, ensuring accuracy and confidentiality. Communicate with empathy and professionalism, especially when supporting families with special-needs children.

Appointment & Coordination

Schedule, reschedule, and confirm patient appointments with neurologists and supporting specialists. Coordinate follow-ups, referrals, and diagnostic test appointments to ensure continuity of care. Liaise with the clinical team to manage patient flow efficiently and minimize waiting times. Support with insurance verification, authorization, and billing inquiries when needed.

Customer Service & Quality

Handle patient concerns or complaints promptly and escalate issues to the clinic manager when appropriate. Maintain a high level of customer satisfaction and service excellence in line with clinic standards. Participate in patient feedback and service quality improvement initiatives. Ensure compliance with data protection and patient confidentiality regulations.

Administrative Support

Maintain accurate patient and call logs using the clinic's healthcare management system (EMR/CRM). Prepare daily and weekly reports on patient volumes, feedback, and service performance. Support front-desk operations and other administrative duties as assigned.

Qualifications & Experience:

Education:

Diploma or Bachelor's degree in Customer Service, Healthcare Administration, or related field.

Experience:

Minimum 1-2 years of experience in a healthcare, clinic, or customer service environment (pediatric or neurology experience preferred).

Languages:

Fluent in

Arabic and English

(spoken and written).

Technical Skills:

Proficient in MS Office and clinic management systems (e.g., EMR, CRM software).
Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month