Job Description

The Role

We are seeking an experienced Patient Coordinator with a strong background in healthcare administration. Candidates must have prior experience in medical clinics, be familiar with CRM/EMR systems, and understand insurance processes and DHA (Dubai Health Authority) standards. This is not an entry-level position -- we are looking for someone who understands how a clinic operates and can maintain both professionalism and efficiency in a fast-paced environment. Symmetry is an international network of premium rehabilitation and wellness clinics specializing in physiotherapy, biomechanical therapy, and personalized recovery programs. Our mission is to combine advanced medical expertise with a high standard of patient care and seamless clinic operations. Key Responsibilities Welcome patients and visitors professionally, ensuring an exceptional first impression. Manage appointments, confirmations, and follow-ups in the clinic's system. Register new patients and ensure accuracy of medical and administrative data. Communicate with patients regarding services, procedures, and payment details. Process insurance claims and billing in coordination with the finance team. Support the clinic manager in daily operations and reporting. Ensure compliance with data privacy standards (DHA / GDPR).


Requirements

Experience: Minimum 2-3 years in a medical clinic or healthcare facility (mandatory). Knowledge: Understanding of insurance workflows and DHA documentation. Skills: Proficiency with CRM/EMR systems, scheduling software, and Microsoft Office. Personality: Professional, detail-oriented, patient-focused, and able to work under pressure. Languages: Fluent English (Arabic is a plus).

About the company

Symmetry Recovery Center is a network of clinics specializing in passive and active rehabilitation for joint and back pain. Our products include personalized rehabilitation programs based on our unique Biomechanotherapy method, combining both passive therapies and active recovery strategies tailored to individual patient needs. Our uniqueness lies in the integration of Biomechanotherapy, an innovative approach that combines muscle relaxation, spine stabilization, joint and ligament restoration, and strength-building exercises. This holistic approach allows us to address not just the symptoms but the underlying causes of pain, ensuring long-lasting recovery and improved overall mobility.