Job Description

To greet visitors and patients, determine their needs and guide them accordingly.

To answer queries and to provide information directly to the person or on the telephone.

To carry out relevant tasks & assignments as required and requested by Clinic Manager/ management.

Maintain a cordial liaison with Doctors, Nurses & other staff to create a harmonious and pleasant work atmosphere in the Center.

Ensure appointment schedules are adhered to with minimal or no waiting times.

Maintains and prepares files, records and reports.

Co-ordinates with other departments (Billing, Nursing, House Keeping, OPD)

Take full responsibility for dealing with relevant customer complaints, queries and request for information for start to end of process. Handles grievances. (Patient history, report related, etc.)

Draft documentation as required and requested.

Ensure that both appropriate and adequate investigations take place in all cases. This information is taken into consideration.

Must approach all matters in non-biased and professional manner.

Provide input for the development of relevant customer care policy.

Keep all relevant parties informed of assigned work programs as much as possible.

To strictly follow & comply with the Center complaint management policy.

To make regular rounds and see the aesthetic ambience of the Center is always maintained.

Ensures that the brochures, flyers & other patient education materials are always available to patients.

Participate in continuous quality improvement of the Center as and when required and any other work assigned by the Manager within the scope of the job.

To coordinate and have a cordial liaison with the Insurance & Accounts for Insurance queries related to Registration/Billing and Network coverage.

To monitor the workflow of the Doctors schedule availability and communicate the same to the patients.

To ensure that the registration formalities of patients are completed promptly, and Insurance and other billing formalities are taken care.

To be able to generate bills and invoice.

Must be responsible to ensure that the valid documents and Identity cards of patients are collected at the reception prior to an appointment.

SKILLS

Bachelor's or master's degree in any field

2-3 years' experience in Center or similar organization, preference on UAE experience.

Demonstrate excellent oral and written communication skills.

Customer oriented

Ability to resolve queries in a professional and calm manner.

Good customer care and soft skills

Deal with complaints in professional manner

Excellent interpersonal skills

Highly analytic skills

Job Type: Full-time