Job Description

Job Purpose

To supervise the professional support given to the internal & external customers, to accurately identifying their parts requirements and assisting them to make cost benefit purchasing decisions in order to achieve/exceed budgeted sales targets

Essential Roles and Responsibilities

Functional Roles and Responsibilities

Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time. Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date Prepare "Sales Return Note" if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue. Promote sale of accessories with all customers to increase sales/profitability of the business. Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow moving inventory. Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns. Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business


People Management Roles and Responsibilities

Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Job Requirements

Education/Certification and Continued Education

Diploma in Automobile Engineering or similar field


Years of Experience

5+ years total relevant experience * 1-2 years Supervisory experience