Parts Executive
United Arab Emirates, United Arab Emirates
Job Description
Parts Executive | Al Futtaim Motors | Commercial Vehicles
Overview of the role:
To support the Aftersales Manager in the management of the parts operation (workshop and retail counter) to achieve budgeted revenue, customer satisfaction and actively promote Hino Genuine Parts. At the same time the key focus is to create and advocate a culture of challenge to promote continuous improvement that ultimately leads to customer engagement.
What you will do:
Overview of the role:
To support the Aftersales Manager in the management of the parts operation (workshop and retail counter) to achieve budgeted revenue, customer satisfaction and actively promote Hino Genuine Parts. At the same time the key focus is to create and advocate a culture of challenge to promote continuous improvement that ultimately leads to customer engagement.
What you will do:
- Maximize the revenue potential from aftersales operations to meet the revenue and margin performance objectives through service operation and retail counter sales.
- Should be able to use ARIBA for procurement purposes and very well aware about ordering required items.
- Ensure accurate data capture of customer details on SAP by the Parts sales representative -retail counter for effective customer management.
- Submit accurate weekly forecasts based on analysis of actual market trends, sales conversions, invoices etc for Management reporting.
- Handle customer enquiry/complaints/escalation to enhance business and customer experience opportunities by ensuring that Al-Futtaim customer centricity values are reflected
- Carry out monthly parts inventory and report the results to the management and take immediate actions to control any discrepancy.
- Carry out regular review of VOR orders for item that should become stock items.
Bayt
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Job Detail
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Job IdJD1512461
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned