Parts Advisor

United Arab Emirates, United Arab Emirates

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Parts Advisor | Al Futtaim Automotive | Trading Enterprises

Overview of the role:

The primary focus of the role will be to represent the brand and parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement and customer retention.

What you will do:

Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
Enhance customer retention through consultation on customer needs and parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
Coordinate with the Job controllers and Service Advisors on status of parts (availability/quotation/order/arrival), to ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
Active compliance to all standard operating procedures, company policies and Distributor programs to ensure consistency in the customer experience.
Ensure open and closure of sale order/reservations to optimize stock level, revenue and mitigate the risk of financial loss on a daily basis.
Ensure accurate information capture of customer details on SAP for effective customer data management.
Attend and support regular inventory control.

Bayt

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