Job Description

Job Title Parts Advisor

Salary 750 AED (per month)

Description

Parts Advisor | Al Futtaim Motors | Toyota & Lexus

Overview of the role

We are currently looking for Parts Advisor to work for Toyota & Lexus in Fujairah, Dubai and Al Ain. This role is the representation of the brand & parts division to the customer and maintains customer relations to ensure an end-to-end engaged customer journey in part operation (retail counter and workshop), that leads to parts supply and revenue achievement & customer retention.

What you will do

• Achieve financial objectives by upselling, discount control and promote accessories to meet monthly revenue targets.
• Enhance customer retention through consultation on customer needs & parts requirements, as per recommended maintenance schedule, to ensure long-term relationship with the customers.
• Coordinate with the Job controllers and Service Advisors on status of parts, its availability, quotation, order/arrival and ensure timely progress update of Vehicle to customers and to maintain the on-time-delivery commitment.
• Active compliance to all Standard Operating Procedures, Company policies & Distributor Programs to ensure consistency in the customer experience.
• Ensure open and closure of sale order/reservations to optimise stock level & revenue & mitigate the risk of financial loss on a daily basis
• Ensure accurate information capture of customer details on SAP for effective customer data management.

Skills

Required skills to be successful

• Spare parts sales experience in the automotive industry
• Good sales and customer service experience
• Knowledge with parts catalogue
• Good systems knowledge preferably with SAP

What equips you for the role

• Possess a good general level of Technical Education, Diploma, Bachelors or Automotive Engineering Degree
• Minimum of 2-3 years' experience within spare parts operations, preferably at an automotive parts sales counter, familiarity with safety standards during work for people, machines and material
• Ability to speak, write and read English to deal with supervisors and customers
• Working knowledge of MS office, SAP knowledge preferred
• Proficient with Electronic Parts Catalogue (EPC)
• Has good product and process knowledge

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