Job Description

Parent Relations Executive
We are seeking a Parent Relations Executive to join our Front of House team in Dubai. This role is integral in supporting the Principal to build a strong and engaged parent community, ensuring enrolment targets are achieved and delivering a high standard of customer service to both prospective and existing parents.
Key Responsibilities:

• Coordinate and lead school tours, presenting the school in a professional and engaging manner to support enrolment targets.
• Oversee day-to-day operations of the school's Front of House/Reception to ensure an exceptional standard of customer service.
• Manage and develop school communication channels, including newsletters, website updates, and event communications.
• Organise parent and community events to foster engagement and support retention activities.
• Provide content to promote the school's academic and extracurricular achievements through internal and external communication platforms.
• Support the development and implementation of marketing strategies and enrolment activities.
• Ensure timely and professional handling of parent concerns, feedback, and enquiries.
• Maintain strong working relationships with internal stakeholders and external partners.

Qualifications and Experience:

• Bachelor's degree from a recognised university (preferred).
• Minimum of 2 years' experience in a customer service or sales-focused role.
• Demonstrated success in meeting or exceeding sales/enrolment targets.
• Strong relationship management and interpersonal skills.
• Excellent organisational and time management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office and ability to use digital platforms effectively.
• Fluency in English and Arabic (both written and spoken) is essential.

This position offers the opportunity to contribute to the growth and success of our school by building positive parent relationships and ensuring excellence in customer service.
Skills
The Ideal Candidate Will Possess:

• Strong communication and presentation skills.
• The ability to work effectively in a diverse environment.
• Analytical thinking and problem-solving abilities.
• A professional, proactive, and results-driven approach.

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.

Skills Required