Job Description

Company Description

Outlet Team Leader

As a Outlet Team Leader , you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the F&B Service function.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

To attend Daily Operations Meeting in the absence of the Outlet Supervisor or Assistant Outlet Manager. To attend all meetings as required by Executive Management. To ensure that the Restaurant is kept clean and organized, both at the front as well as the back of house. To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to To conduct daily pre?shift briefings to employees on preparation, service and menu. To liaise with the Kitchen and Beverage department on daily operation and quality. To handle all guest complaints, requests and enquiries on food, beverage and service. To establish a rapport with guests maintaining good customer relationship. To ensure that the Restaurant cashiering procedures are strictly adhered to. To assist in the revision and updating of the Restaurant Departmental Operations Manual on an as needed basis. To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan. To assist in planning and organizing festive food promotions within the Restaurant manager. To maintain the Daily Log Book.

Your experience and skills include:

Minimum of 1-2 years' experience in 5 hotel.
Experience in the GCC and/or Middle East Region is a plus. Excellent communication skills, both written and verbal required. Be committed to exceeding guest expectations

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/


Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS