Job Description

Do you see yourself as the Outlet Manager for Mezzaluna located at the InterContinental Residence Suites Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:

• Effectively manage the restaurant by ensuring the following:

+ Oversee the Implementation of standards as detailed in the departmental standards and procedures manual.
+ Adhere to opening and closing procedures.
+ Adhere to bill paying procedures.
+ Conduct effective shift briefings ensuring all staff are aware of VIPs, special occasions, daily specials; emphasis on upselling certain products; etc.
+ Personally meet and farewell a maximum of restaurant guests.
+ Encourage and motivate staff to provide optimum service during all shifts.

• Share recommendations and guest comments to Chef and Assistant F&B Manager to reflect current customer profile.
• Devise strategies to consistently improve outlet revenue.
• Develop and implement Promotions Calendar for F&B products in restaurant.
• Manage special event concepts.
• Anticipate market changes and review operations when necessary.
• Conduct competitor analysis.
• Create positive publicity opportunities.
• Manage customer database and utilise effectively.
• Up-sell property facilities and outlet maintenance.
• Actively pursue cost saving measures
• Recycle wherever possible.
• Manage beverage cost and other expenses.
• Forecasting, budgeting.
• Stock control.
• Analyse food and beverage statistics through point-of-sale system.
• Hiring as per the company guidelines.
• Workforce Optimisation Tool (WOT) to identify areas of Improvement in workforce efficiency.
• Performance Management.
• Health and Safety & HACCP.
• Outlet maintenance upkeep.
• Address and resolve guest complaints promptly to maintain a positive reputation.
• Support other outlets.

What we need from you:

• At least 2 years of experience in similar role.
• Knowledge of Ala Carte operations.
• Great communication skills.
• Leadership skills.
• Warm and inviting personality.
• Ability to think calmly under pressure.
• Willingness to learn open-mindedly.
• Passion of food and curiosity for something new.

What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you'll become part of our ever-growing global family.