Job Summary:We are seeking a detail-oriented and proactive OTC Specialist to manage and streamline the Order-to-Cash cycle. This role involves processing customer orders, managing billing and invoicing, ensuring timely collection of payments, and maintaining strong customer relationships to ensure cash flow is optimised.
Key Responsibilities:
Order Management:Validate and process customer orders in ERP systems (e.g., SAP, Oracle)Ensure accurate pricing, discounting, and delivery termsMonitor order status and resolve any fulfillment issues
Billing & Invoicing:Generate and send accurate invoices based on contracts or purchase orders.Ensure compliance with local tax regulations and internal controls
Accounts Receivable:Monitor customer accounts for non-payment, delayed payment, or other irregularitiesFollow up with customers on outstanding invoices to ensure timely paymentApply payments and reconcile accounts
Dispute & Deductions Management:Investigate and resolve billing disputes or short paymentsCollaborate with internal departments (e.g., Sales, Logistics) to resolve customer issues
Reporting & Compliance:Maintain accurate records and prepare reports on receivables and cash collectionsSupport internal and external audits related to OTC processesEnsure compliance with SOX and company policies
Qualifications:Bachelor's degree in Finance, Accounting, Business Administration, or related field2+ years of experience in Order-to-Cash, Accounts Receivable, or similar rolesStrong knowledge of ERP systems (SAP, Oracle, etc.)Proficient in Microsoft Excel and other financial toolsExcellent communication and customer service skillsStrong analytical and problem-solving abilities
Preferred Skills:Experience in a shared service or multinational environmentFamiliarity with credit management and cash application processesKnowledge of international billing regulations and tax compliance