The Role
KNZ is seeking an experienced Order Management Specialist to support KNZ operations. An order management specialist is responsible for monitoring sales orders and confirming accurate delivery details to the customers. Order management specialists verify the availability of placed orders, ensuring its quality before shipment to avoid complaints and issues. They also update and track the customer\'s account information in the database, including payments posting and order verification. An order management specialist must have excellent organizational and communication skills, especially in handling customers\' inquiries and concerns about the products and resolving delivery discrepancies. \xe2\x80\xa2 Manage customer orders including sales orders and order fulfillment \xe2\x80\xa2 Assist with AR/AP \xe2\x80\xa2 Support end user requests for new saved searches, reports, KPI\'s, and dashboards. \xe2\x80\xa2 Assess internal control environment and implement process improvements \xe2\x80\xa2 Prepare budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans. Achieve budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions \xe2\x80\xa2 Prepare special reports by collecting, analyzing, and summarizing information and trends \xe2\x80\xa2 Reconciling the company\xe2\x80\x99s bank statements and bookkeeping ledgers \xe2\x80\xa2 Implement several cost reduction strategies for contract labor, including an RFQ for a vendor manage contract labor program. \xe2\x80\xa2 Facilitate and lead all backlog and operations reviews with sales, manufacturing and logistics increasing communication among groups \xe2\x80\xa2 Issue credits \xe2\x80\xa2 Prepare bid documents (RFI\'s, RFP\'s, etc.) \xe2\x80\xa2 Perform troubleshoot on all orders that do not meet compliance standards. \xe2\x80\xa2 Maintain OEM inventory though point of sales reports and stocking-rotation program. \xe2\x80\xa2 Create orders and distribute appropriate credit to the sales team \xe2\x80\xa2 Perform troubleshoot on all sales orders and assist to identify and execute various enhancement to all management process. \xe2\x80\xa2 Ensure compliance to all company and business policies and administer all open sales order and ensure appropriate order flow. \xe2\x80\xa2 Manage all communication with all sales department order and process all customer orders and shipment of products and ensure optimal practices for all processes. \xe2\x80\xa2 Prepare and update various sales orders through appropriate NetSuite system and provide update on all orders. \xe2\x80\xa2 Monitor all vendor performance and evaluate all orders and provide all required approvals. \xe2\x80\xa2 Respond to all inquiries for all status order and resolve all customer issues and prepare efficient schedule for projects. \xe2\x80\xa2 Monitor and evaluate all order issues and resolve in discrepancies in production metrics and ensure accurate billing of all bookings. \xe2\x80\xa2 Provide an interface with finance department and manage all contracting processes and manage all incoming purchase orders from various email locations. \xe2\x80\xa2 Design finance package for all orders entered and resolve all outstanding issues in coordination with management and evaluate all metrics to provide accurate weekly data. \xe2\x80\xa2 Evaluate all weekly metrics and analyze all continuous improvement project and prepare reports for all requests. \xe2\x80\xa2 Analyzes and processes purchase orders into a database to facilitate forecasting, which helps sales reps reach the quarter and fiscal budget goals of their customers \xe2\x80\xa2 Be the point of contact for a specified sales team within to collate details required for current sales opportunities \xe2\x80\xa2 Review and approve quotes for Sales to self-generate standard order forms \xe2\x80\xa2 Create non-standard order forms in line with company policies \xe2\x80\xa2 Ensure order forms are prepared in a timely and accurate manner to meet tight sales deadlines \xe2\x80\xa2 Work with Manager and Legal to review and approve revisions to order forms requested by Customers or Partners \xe2\x80\xa2 Ensure all paperwork is received (order forms, purchase orders, etc.) and matches the approved quote upon contract execution \xe2\x80\xa2 Ensure all sales orders are processed in NetSuite and shipment of products is done in a timely manner \xe2\x80\xa2 Share best practices and ensure compliance with company internal policies and processes

Requirements

• Quickbooks Online experience and comfortability with integrating interfaces \xe2\x80\xa2 2 \xe2\x80\x93 5 years of Quickbooks Online and Quickbooks Desktop experience is preferred \xe2\x80\xa2 2 \xe2\x80\x93 5 years inventory management experience/working with companies that get their inventory audited regularly is preferred \xe2\x80\xa2 Knowledge of accounting software \xe2\x80\xa2 Recognizes opportunities to advance client processes and procedures \xe2\x80\xa2 Accounts Payable experience integrating and utilizing software like Bill.com and Intuit \xe2\x80\xa2 Accounts Receivable experience

About the company
KNZ is a global IT consulting company. KNZ strength is built on the knowledge, extensive hands on experience, capabilities and competency level of its team. In addition, to its project delivery approach and project management discipline, our consultants are leading business and technical advisors, each possessing particular knowledge and experience, which adds value to the work provided to our clients. Our client-focused strategy works through both the planning and execution phases with our clients core business objectives. KNZ specializes in solving complex IT challenges using our industry research, service-offering expertise and technology potential, we identify trends and develop solutions to help our clients. We work closely with our clients to identify, then quantify the organizational high-level goals, and create a road map on how to get there. We cover all functional levels from long-term strategic planning to day-to-day operations.