Job Description

About The Job

Our client is a major government entity in the Kingdom of Saudi Arabia, operating in the energy and utilities sector, currently rolling out a large-scale Oracle CRM transformation. As part of this engagement, we are seeking experienced Oracle CRM Program Managers who can drive complex, multi-workstream delivery across business and technology teams. This role requires a leader who can bring structure, momentum, and clarity to an enterprise-wide CRM program managing stakeholders across government, business operations, IT, and Oracle implementation partners. This is an on-site role in Riyadh, starting February 1st and expected to run 6-18 months.

What You'll Do

Lead the end-to-end delivery of the Oracle CRM program, ensuring alignment with business and technical objectives. Ensure adherence to Oracle-recommended program management and deployment methodologies. Coordinate across multiple workstreams, including business teams, Oracle SI partners, and other third party partners involved. Own program governance: planning, scheduling, risk management, RAID tracking, steering committee preparation. Define clear delivery plans, scope, milestones, KPIs, dependencies, and standards. Drive issue resolution, escalation management, and stakeholder alignment. Facilitate workshops, program reviews, and design validation sessions. Track performance against timelines and budgets; prepare exec-level reporting. Support change management, training, and adoption planning.

Requirements

6-12 years of Program or Project Management experience. Strong experience delivering Oracle CRM initiatives. Solid understanding of Oracle program methodologies and CRM deployment approaches. Comfortable working with multi-vendor and government stakeholder teams. Excellent communication and stakeholder management capabilities. Experience in the energy and utilities sector. PMP, PRINCE2, Agile, or Oracle certifications. * Arabic speaking is preferred.