DESCRIPTION

Amazon Logistics is looking for a First Mile Operations Supervisor to support the Shift Manager to drive innovation and execution in transportation networks. You should have the drive to motivate a team to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for monitoring and tracking metrics that govern team performance and be comfortable with data analysis.

Key job responsibilities

\xef\xbb\xbf

The ideal candidate requires leadership experience in a transport network or a similar fast-paced logistics/distribution environment as you will:

• Support daily management of department duties.

• Deputize for the Shift Manager as required.

• Ensure Start/End of shift tasks are executed by your team ensuring that paperwork is accurately and fully completed.

• Ensure your team executes tasks in accordance with Standard Operating Procedures (SOPs.)

• Assign work to staff as required to support the workflow and daily metrics.

• Support the Shift Manager by ensuring there is sufficient resourcing for your function including call outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity.

• Support in the development of a strong culture of health and safety practices and initiatives through the compliance with legislation and policy.

• Assist with the training of new associates to ensure they have the right knowledge to carry out tasks required.

• Assist the Shift Manager with tracking, trending and reporting of departmental metrics.

• Assist the Shift Manager in analyzing and understanding the reasons behind success and failure in meeting departmental and Station goals.

• Tracking and reporting of hours and schedules for staff.

• Review and update SOPs and metrics as required.

• Follow up and solve process-related area issues as required.

• Improve flow of product through the area.

• Ensure vehicle and equipment defect reporting is completed to a high standard.

• Manage customer service escalations and interface with driver and Delivery stations where necessary.

• Be able and willing to work to flexible schedules/shifts and commit the time required to get the job done.

About the team

If you thrive in a challenging and fast-paced environment, we might be your perfect match. We don\xe2\x80\x99t like to sit still, which is why we always treat every day like its day one. It\xe2\x80\x99s that kind of spirit that drives our success now and in the future. And you could be part of it. It\xe2\x80\x99s as simple as this: Work Hard. Have Fun. Make History.

Bayt