Manage Operational delivery of Payment and Clearing functions
Manage outsourced service providers to maintain effective oversight and control on process delivery
Working with key stakeholders in business to implement new/changes on end to end Payment journey including regulatory processes; leading implementation changes, controls & documentation in Operations
Key Responsibilities: -
Provide effective oversight of TCS Operations dealing with Payment and Clearing processes, supporting all payment product offered by Business. Ensure their performance adhere to SLA in terms of accuracy and timelines.
Perform day to day monitoring of Key Operational metrics for Payment and Clearing Operations. Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline
Be a subject matter expert in Payments & first point of engagement with business on any initiatives. Understand end to end client journeys and find continuous improvement opportunities and maintain effective control environment
Work closely with Ops Manager to understand changes to Payments regulations and support implementation of changes by engaging key SME in Operations teams onshore and offshore (outsourced service provider) train them and implement process change to comply with new/updated regulations.
Manage service delivery with external vendors and Clearing banks by establishing engagement model to identify and resolve issues that impact the process delivery
Support audit reviews - both Internal and external audits on Payments function for business
Update and maintain up to date procedure documents. Also responsible for continuous process reviews (and adherence to process) and improvements in Payment Operations
Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised
Manage Corrective action plan for Payment function and engage with stakeholders involved for timely completion and resolution of breaches/issues
Be an effective back up to Operations Manager in their absence
Development Value:
The role has high development value since it requires working with diverse business areas, a detailed understanding of systems, Operational and regulatory processes, and a bottom-line focus on improvement of the customer experience.
Knowledge/Experience:
Essential
The ideal candidates will have experience of working in financial services and a good understanding Core Operations functions
Experience of working in Payment Operations and demonstrate good understanding of Payments and Clearing
Experience in payment life cycle - processing, reconciliation and Investigations
Ability to work with minimal supervision within a team environment
Skills:
Essential
Good verbal and written communication skills
Flexible and prepared to work in a variety of functions
Ability to work under pressure and meet strict deadlines.
High level of accuracy and attention to detail
Evidence of using effective planning and organizing skills in a previous role.
Stakeholder management
Qualifications:
Minimum Degree level
Competencies
Adaptive to change in a continually changing business environment.
Work effectively with diverse team
Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success.
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type: Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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