Operations

UAE, United Arab Emirates

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Job Description

Job Req Number: 53829
Time Type: Full Time
DSV Air & Sea is constantly evolving and expanding with the global market. Working for the world's 3rd largest global supplier of transport and logistics can open many opportunities for you to develop your career on an international scale. An exciting opportunity for a candidate with a solid background in freight forwarding in our Sea Freight department in Operations, Export to join our team in the Dubai branch.
Detailed Responsibilities:

Document receipt; vet & Job creation
Initiate bookings to Carrier / Co-loader as per the routing guide/rate card
Co-ordinate with Customer / Net work office to get their green light on the schedule
Co-ordinate with Shipper, Transport team to plan for the loading
Arrange for additional documentary requirement if any i.e. COO, Export License, etc
Co-ordinate for Customs inspection if require
BOL draft preparation, seek approval & release the final BOL to Customer
Track the shipment as per the scope
Ensure smoother day to day operations
Billing with 100% accuracy & Dispatch the documents to Customer
Ensure to meet DSV’s Global & Customer KPI’s
Ensure Sanctions & other compliances at all level
Keep shipment tracker & report to the management when it’s required
Maintain Department SOP’s and rates for all customers
Ensure to keep good rapport with Customers & Vendors
Ensure cost effective and compliance while using Vendors
Ensure and monitor the KEY trade lane developments
Ensure timely resolution/response of any discrepancy/escalation from Customer / Vendors
Maintain handover sheet during annual or emergency leave
Resolve issues regarding damage/ claims and ensure to escalate these issues on timely manner.

Qualifications & Characteristics:

Minimum of 4 year’s experience of working in a customer service role in freight forwarding industry.

A Bachelor’s degree.

Customer service oriented and result driven.

Good communication, influencing and organisation skills.

Must be able to take ownership of problems and provide solutions to clients in a timely manner.

Ability to handle customer complaints effectively and professionally within a timely manner

Excellent team player and support team as and when required.

Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.

Ability to meet deadlines and work under pressure.

DSV – Global transport and logistics DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career. Read more at www.dsv.com

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