Job Description

About the Role

We are seeking a dynamic, organized, and experienced

Operations Supervisor/Manager

to oversee a team of

50+ female staff

, including nannies, babysitters, housekeepers, and customer service agents. The role also involves coordinating driver schedules and ensuring excellence in daily operations and client service delivery. The ideal candidate is a proactive leader with strong communication skills and multilingual ability (Tagalog, English, and preferably Arabic).

Key Responsibilities

Team Leadership:

Lead, supervise, and support 50+ staff across domestic services and customer service functions.

Service Quality:

Ensure high-quality service delivery across all operations; monitor performance and uphold service standards.

Client Relations:

Handle and resolve customer concerns promptly to maintain high client satisfaction.

Scheduling & Logistics:

Manage staff schedules and coordinate daily driver routes for staff pick-up and drop-off.

Training & Development:

Conduct regular performance evaluations and facilitate training sessions to improve staff skills and productivity.

Operational Management:

Oversee daily operations, enforce company policies, and ensure efficient workflows.

Administrative Tasks:

Prepare required reports, maintain accurate records, and support management with operational documentation.

Requirements

Experience:

2-5 years of supervisory experience in cleaning, facilities management, or domestic staffing services.

Skills:

Strong leadership, problem-solving ability, and excellent interpersonal communication.

Technical Proficiency:

Proficient in MS Office and relevant operational management systems.

Languages:

Fluency in

English

and

Tagalog

;

Arabic

is an advantage.

Other:

Female candidates only.

How to Apply

AI WhatsApp Assistant:

+971 4 269 4990
(You may apply directly)

Job Type: Full-time

Pay: AED4,000.00 - AED6,000.00 per month

Experience:

Cleaning Services company/FM services company: 2 years (Required) People and team management: 2 years (Required)
Language:

* English/Arabic/Tagaog (Required)