Operations Specialist

Dubai, United Arab Emirates

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Purpose of the role:

Process non-financial and financial post issue transactions.
Complete and create correspondence relating to post issue transactions.
Respond to direct service requests or inquiries from policyholders, sales agents, call centers, and others regarding a wide range of financial, legal, product, and policy/contract specific issues.
Provide interpretation of policy/contract provisions.

Duties & Responsibilities:

Processes intermediate to moderately complex non-financial transactions and basic financial transactions
Explains all decisions made on policy changes or issues and provides detailed supportive documentation
Responds to basic to complex inquiries, resolves simple to complex problems

Requirements

Bachelor's degree and applicable work experience;
Good oral and written communication skills for both Arabic and English
In depth knowledge and understanding of insurance terminologies, terms and conditions stipulated in policy contracts.
Perform user acceptance testing - creation of test cases/scenarios, testing functionality against test cases, error identification, reporting, tracking, monitoring and closing of errors
Microsoft Office knowledge - Proficiency in MS Word, Excel, PowerPoint
1-2 years of experience of lifeline processing system
Basic understanding of the functionality of OLAS, Service-Desk, BIZFLOW etc..

Job Type: Contract
Contract length: 12 months Salary: Up to AED5,000.00 per month

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