Operations Specialist
Dubai, United Arab Emirates
Job Description
Justlife is rocking the region with its beautifully designed home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky. Do you envision shaping the future of home services in one of the fast-growing tech companies based in Dubai? Then, don't lose another second! Come onboard and be a part of this exciting adventure of growth and success and take over a key role in Operations Specialist. Join us and just shine with us let’s become #everydaybetter, together! What we expect from you:
- Responsible for managing the flow of work and optimize operational activities.
- Track and analyze various reports such as partner issues, operational failures, etc.,
- Confirm the ability and availability of order execution.
- Inform and educate partners for new process implementation and follow-up to ensure proper execution.
- Major coordinator between the Commercial team and the various business units to receive constant updates throughout the execution process.
- Update the system with the relevant status changes and notify the client accordingly as per the company’s standard Service Level Agreement.
- Maintain good relations with key persons inside and outside the company.
- Ready to hustle in extreme situations and ready to take any challenge.
- Abide by the company’s rules and regulations and ensure compliance to KPIs and Service Level Agreements (SLA).
- Should be based in UAE and know UAE market.
- Bachelor’s degree is a must.
- The drive and intellect for solving daily problems of our customers and partners.
- Ability to stay calm when customers are stressed or upset.
- Preferably, someone with 3-5 years of experience in E-Commerce, Contact center, early age start-ups Ops, business operations, and a history of high performance, will do well in these roles.
- Basic Knowledge of Excel, CRM, Ticketing software is a must.
- A team member who has the ability to get hands-on in a complex operational environment.
- Excellent oral and written communication skills, presentation, and interpersonal abilities.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Ready to hustle in extreme situations and ready to take any challenge."
- Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective.
- Structured and predictable salary progression
- Flexible working hours and remote working depending on the job
- JustHoliday! One-day extra vacation on your birthday
- Team-building games, challenges, and activities!
- Working with a great team and entrepreneurial spirit!
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training
- Fast career growth
- Internal career opportunities
- ‘’JustHeroes’’ Reward and Recognition Program
- Discounts and gifts vouchers
- Employee Referral Program
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Job Detail
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Job IdJD1440231
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned