Job Description

(JD) for an Operations Manager - Cloud Kitchen & Restaurant

Job Title:

Operations Manager - Cloud Kitchen & Restaurant

Location:

Dubai

Industry:

Food & Beverage / Hospitality

Reporting To:

General Manager / Director of Operations

Experience Required:

7+ years in F&B operations with at least 3 years in cloud kitchen management

Job Summary:

We are seeking an experienced and dynamic

Operations Manager

to oversee the daily operations of our

cloud kitchens and dine-in/outlet restaurants

specializing in and Middle Eastern cuisine. The ideal candidate will ensure smooth kitchen and service operations, implement standard operating procedures (SOPs), drive revenue growth, and maintain high standards of food quality, hygiene, and customer satisfaction.

Key Responsibilities:

1.

Operational Management

Oversee daily operations across multiple cloud kitchens and dine-in outlets. Ensure adherence to food safety, hygiene, and health standards (HACCP, Dubai Municipality standards, etc.). Manage kitchen and service staff, including recruitment, training, and performance evaluation. Maintain inventory, order supplies, and control food costs and wastage.
2.

Cloud Kitchen Optimization

Manage aggregator platforms (Talabat, Zomato, Deliveroo, etc.). Coordinate with digital marketing for promotions and offers. Monitor order preparation time, accuracy, and delivery efficiency.
3.

Menu & Quality Control

Work closely with the executive chef to maintain and evolve the Middle Eastern menus. Monitor food quality and consistency. Assist in menu engineering for profitability and variety.
4.

Customer Experience

Monitor customer reviews and feedback from dine-in, takeaway, and delivery. Implement service improvement plans to boost ratings and retention.
5.

Financial Oversight

Prepare budgets, forecasts, and P&L reports. Analyze sales trends and identify cost-saving opportunities. Ensure financial targets are met without compromising quality.
6.

Compliance & Licensing

Ensure all legal, regulatory, and health licenses are valid and up to date. Liaise with local authorities when needed.

Key Skills & Qualifications:

Bachelor's degree in Hotel Management, Business Administration, or related field. Proven experience in managing F&B operations, especially cloud kitchens. Strong leadership, communication, and problem-solving skills. Proficient with POS, inventory, and delivery aggregator systems.

Preferred Candidate:

Candidates currently based in the UAE/GCC. Experience working in high-volume kitchens and multi-brand concepts. Ability to handle pressure and manage multiple locations simultaneously.
Job Type: Full-time

Pay: AED10,000.00 - AED15,000.00 per month