Job Description

Our Group is seeking a dynamic and experienced Operations Manager (Specialty Coffee) to join our team in Riyadh, Saudi Arabia. This is a full-time position for a professional who will be instrumental in driving the success of our specialty coffee division. As a company that aspires to be a world-class global leader, is committed to hiring and developing the most efficient and dynamic people.
The ideal candidate will be a strategic leader with a passion for coffee, responsible for ensuring operational excellence, maintaining the highest quality standards, and contributing to our continued growth by staying ahead of contemporary market trends.
Responsibilities

• Oversee and manage all day-to-day operations of the specialty coffee business, including retail outlets and potential roastery functions.
• Develop and implement efficient operational policies and procedures to optimise workflow and ensure consistency across all locations.
• Lead, train, and motivate a team of baristas and support staff, fostering a culture of excellence and professional development.
• Manage the entire supply chain, from green bean sourcing and procurement to inventory control of all consumables and equipment.
• Ensure stringent quality control at every stage, from bean to cup, to maintain our reputation for superior coffee.
• Take responsibility for the financial performance of the coffee division, including budgeting, forecasting, P&L analysis, and cost control.
• Guarantee compliance with all health, safety, and sanitation regulations.
• Analyse performance metrics and sales data to identify areas for improvement and drive business growth.
• Build and maintain strong relationships with suppliers, vendors, and partners.

Qualifications

• Proven experience in an operations management role, specifically within the specialty coffee industry.
• In-depth knowledge of the coffee value chain, including sourcing, roasting, brewing standards, and equipment maintenance.
• Strong leadership skills with a track record of successfully managing and developing teams.
• Excellent financial acumen with demonstrable experience in budgeting and financial reporting.
• Exceptional organisational, problem-solving, and decision-making abilities.
• Superb communication and interpersonal skills, with fluency in English required.
• A degree in Business Administration, Hospitality Management, or a related field is highly desirable.
• Professional certifications from bodies such as the Specialty Coffee Association (SCA) would be a significant advantage.

Benefits

• A competitive salary and benefits package commensurate with experience.
• The opportunity to be part of a forward-thinking, world-class organisation.
• A dynamic work environment with significant opportunities for professional growth and development.

Skills Required