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Job Responsibilities:

• Develop all business processes and policies needed to optimize and improve efficiency of

operations. * Be responsible of the overall holiday homes properties in operations and strategic functions.

• Design strategy and set goals for growth

• Maintain budgets and optimize expenses

• Ensure employees work productivity and develop professionalism in required skill set

• Evaluate and improve operations and financial performance both top line and bottom line.

• Prepare regular MIS reports for upper management i.e. occupancy rate, ADR, maintenance etc.

• Ensure staff follows health and safety regulations

• Provides quality leadership and a positive upbeat image for the operation and its amenities.

• Assures the smooth, efficient daily operation of the holiday homes operation to provide guests with the environment that serves as a benchmark for property\xe2\x80\x99s reputation and goodwill

• Works closely with the functional heads to develop and implement creative initiatives to increase customer satisfaction and department revenues.

• Plans and promotes external and internal marketing sales promotional activities for the holiday homes operation.

• Oversees and directs the personnel function of the company, including recruitment, hiring, orientation, training & development, coaching, counseling, wage & salary administration, labor relations with PRO, performance appraisals and succession planning.

• Develops and implements an Operations Manual to include an intensive Orientation/training program.

• Develops and implements a Human Resources Policies & Procedure Manual & Employee Handbook.

• Ensures that a positive spirit & healthy working environment exists across all the operations.

• Ensure working environment that is free from safety risks and all forms of employee harassment.

• Maintain an effective department communication program where employees are treated in a fair, firm, and consistent manner.

• Manage the full management and operation of the hotel and all departments such as manpower, housekeeping, security, public relations, marketing, sales and other services.

• Increasing the current OTA\xe2\x80\x99s rating from 8. 5 to 9

• Corporate client handling and take part in new client acquisition along with the sales & marketing team whenever required.

• Develop and implement hotel operating controls, SOP\xe2\x80\x99s, policies, procedures and service standards.

• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.

• Maintain a constant contact with the inhouse guests. Ensure their comfort, satisfaction and requirements are met and if any, work to resolve their issues/complaints as quickly and efficiently as possible.

• Responsible for the maintenance of the hotel both internally and externally and to ensure optimal use of the asset.

• Maintain a company culture that encourages top performance and high morale.

• Prepares annual operating and capital budgets for the operation and, after approval, manages and controls the operations to attain the desired results.

• Provides input to all operations personnel regarding annual budgets, capital spending plans, fiscal controls, and operational guidelines.

• Installs controls and cost-effective procedures related to employee payroll, purchases,inventories, and supplies.

• Responsible for the approval of contracts, all accounts payable, all labor cost payouts, and maintains them within the constraints of the budget and through close coordination with and approval from the Management and Controller.

• Maintains an up-to-date MIS (management information system) report, which can be counted for timely and accurate information for the operations. This includes properly recording receipts.

• Ensures that credit is only granted within the company policy.

• Ensures that adequate cash control procedures are followed, and that documentation for same is reported in an accurate and timely manner.

• Suggests changes, and may direct the implementation of change.

• Maintains awareness of all safety and security relevant to the operation.

• Responsible for the general care, maintenance, and upkeep of all facilities.

• Assures consistently that the operation is operated in accordance with all food and beverage health and safety regulations; as well as all local applicable laws.

• Delegates appropriate authority to his/her assistant managers, yet remains responsible for all operations of the department, making those changes deemed necessary for the department\xe2\x80\x99s successful operation.

• Uses good judgment in identifying issues to be brought to senior management and suggests proper solutions to any and all matters.

• Contributes to company growth by identifying and communicating potential development opportunities.

• Establishes and maintains effective communications with owning company and keeps fully aware of its organization operating structure.

• Chairs daily briefing with operations staff to;

a) assume awareness of special events, targets etc.

b) involve and motivate

c) pinpoint responsibilities

d) discuss & solve problems

• To ensure the proper maintenance of the operation\xe2\x80\x99s physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.

• To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for corporate office analysis.

Requirements

Qualification and job requirements:

• Bachelor in Hotel Management or similar discipline

• Proven 12+ years\xe2\x80\x99 experience as an Operations/Hotel Manager or similar executive role

• Experience in planning, business development and budgeting

• Knowledge of business processes and functions (Finance, HR, procurement, operations etc.)

• Strong analytical, organizational and leadership skills

• Excellent communication skills in English

• Problem-solving and can-do aptitude

• Knowledgeable of ERP systems and of latest technology

• Open for Psychometric or Aptitude tests

Careers International