Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAEs most trusted business support and outsourcing provider and has a large, dynamic, and culturally diverse workforce with 50,000 employees! We are currently recruiting for an Operations Manager to join our Manpower Services team in our HQ, located in DAFZA, Dubai Airport Freezone. Scope: Operations Manager - is responsible for supporting the smooth and efficient operation of Manpower contracts and accounts in coordination with site supervisors, administrative support, and Account Manager Financial
Oversee all daily deployments of staff to assigned contracts
Responsible for the timely and accurate submission of monthly T&A
Customer
Key point of contact with client site teams for all operational matters
Develop strong relationships with client POC to facilitate the growth of contracts
Managment of internal teams such as demand planning, Billing, and payroll to ensure a smooth and efficient workflow process
Develop a strong and trusted relationship with employees through daily interaction assisting to resolve simple queries and concerns raised
Process
Manage and optimize current workflow process across multiple lines of service, Transport, HR, Deployments and accommodation to ensure operational targets are achieved
Encouraged to identify areas of improvement to enhance efficiencies and processes across the business unit
Oversee the onboarding of all newly recruited staff to ensure a smooth hiring and deployment process
Innovation
Identify areas where repetitive tasks can be automated
Reduce the amount of manual data and identify automated processes where possible
Skills Selection Criteria
3-4 years experience in an outsourcing company or similar large-scale workforce
UAE Driver's License
Proficient Computer and reporting skills
Fluent in English Language
Conflict resolution skills
Able to work flexible shift times to suit operational/client requirements
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