Operations Manager Middle East for a Professional Services Firm, 6 months FTC, Dubai

Responsibilities:

\xc2\xb7 Lead Operations department with day-to-day

\xc2\xb7 Act as the secondary point of contact for the MEA regional leadership, Partners and Principals, and key business partners as well as other global stakeholders in all Operations matters. Support the director in function.

\xc2\xb7 Identify and suggest continuous improvements e.g. process improvements, automation, new projects, etc.

\xc2\xb7 Coach, train and support developing the team of Operations team members across different levels of seniority

\xc2\xb7 Ensure training programs are developed and completed

\xc2\xb7 Support regular communication across all Operations topics and stakeholders

\xc2\xb7 Ensure maintenance of project pipeline and revenue forecasts in collaboration with the Finance function

\xc2\xb7 Lead monthly preparation of the unit revenue forecast

\xc2\xb7 Monitor our top line revenues and report to leadership on deviation vs forecasts

\xc2\xb7 Provide visibility on month-end landing results and subsequent variances vs forecast

\xc2\xb7 Support cost to completion forecast and monitor project budget management

\xc2\xb7 Proactively flag any business risks identified to leadership and suggest correctives actions to rectify

\xc2\xb7 In collaboration with HR, develop and implement capacity management tools and processes to optimally steer the number and mix of consultants to best serve the business needs in the long and short run

\xc2\xb7 Lead analysis of expected demand and supply and define expected gaps

\xc2\xb7 Develop and implement appropriate transparency, analytics and reporting tools to measure unit realization and profitability levels across billable resources and practices

\xc2\xb7 Develop instruments to maximize realization & avoid revenue slippages

\xc2\xb7 Ensure timesheet compliance for all billable staff

\xc2\xb7 Lead the management of control and paperwork of engagements

\xc2\xb7 Ensure project officers comply with Finance policies for job codes opening, insuring revenue and bookings recognition

\xc2\xb7 Collaborate with Finance and Legal department on job opening / closing processes

\xc2\xb7 Implement new policies when needed

\xc2\xb7 Lead implementation of Operations policies, processes and guidelines, and ensure their consistency

\xc2\xb7 Ensure proper usage of existing tools like SAP in the unit

\xc2\xb7 Support Practices in Invoicing and cash collection implementing tracking, reporting

\xc2\xb7 Client Master: maintain the most up-to-date client records including Practice allocation, Client officer, etc.

\xc2\xb7 Senior time process

\xc2\xb7 Timesheets automation

\xc2\xb7 New Forecasting tool implementation

\xc2\xb7 Internal S&O Tools Automation

\xc2\xb7 Investment tracker

Requirements:

\xc2\xb7 Strong interpersonal skills, ability to communicate and present at senior levels

\xc2\xb7 Relevant work experience in a professional, corporate environment. Preferably an international firm

\xc2\xb7 Undergraduate degree or MBA

\xc2\xb7 Understand specifics and dynamics of Staffing & Operations activities

\xc2\xb7 Team management skills

\xc2\xb7 Must have an analytical background, a mix of business sense, HR and Finance understanding

\xc2\xb7 Pragmatic and well-organized with attention to details

\xc2\xb7 Pro-active and self-managing with ability to react and adapt to change quickly

\xc2\xb7 Must have an analytical background and be able to accurately run analysis, reporting, use analytical tools such as MS Excel

\xc2\xb7 Strong business sense

You can apply by sending your CV to

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