Job Description

About This Role:

Own and scale end-to-end marketplace operations, ensuring operational excellence, cost efficiency, service-level adherence, and seamless cross-functional execution to support aggressive growth targets.

Responsibilities:

Lead end-to-end marketplace operations covering order processing, fulfilment, delivery, returns, and refunds while consistently meeting service-level targets Own supplier, vendor, warehouse, and logistics partner performance through SLA management, continuous monitoring, and proactive issue resolution Oversee inventory planning, stock accuracy, replenishment cycles, ageing control, and loss prevention across fulfilment operations Design, implement, and continuously optimize SOPs to ensure scalable, efficient, and cost-effective operations Drive automation and system adoption across ERP/OMS/WMS platforms to enhance visibility, control, and execution speed Track and own key operational KPIs including on-time delivery, order accuracy, return/RTO rates, fulfilment cost per order, and SLA adherence Build dashboards and performance reports to support data-driven decision-making and leadership reviews Partner closely with Customer Experience teams to resolve operational escalations and improve end-customer satisfaction Collaborate cross-functionally with Technology, Marketing, Finance, Procurement, and Support teams to ensure operational readiness for campaigns and scale Ensure compliance with UAE regulations, consumer protection standards, quality controls, and internal marketplace policies Lead, coach, and scale the operations team while driving accountability, ownership, and continuous improvement Optimize unit economics by improving vendor efficiency, reducing fulfilment costs, and eliminating operational waste Support rapid SKU expansion, category launches, and high-volume sales events through robust capacity planning Act as a strategic execution partner to leadership, enabling Store1920's growth into a high-velocity, UAE-first marketplace

Experience & Education

Experience

6-10 years of progressive experience in

operations, supply chain, logistics, or marketplace/e-commerce operations

, preferably within high-volume, fast-paced environments Proven hands-on experience managing

end-to-end order fulfilment

, warehousing, inventory, last-mile delivery, and returns operations Strong background working with

marketplace or D2C models

, including vendor-led and warehouse-fulfilled setups Demonstrated experience managing

suppliers, vendors, warehouses, and 3PL partners

with clearly defined SLAs and performance KPIs Track record of driving

process optimization, cost reduction, and operational automation

at scale Experience implementing or working extensively with

ERP/OMS/WMS systems

(Zoho, SAP, Oracle, NetSuite, or similar platforms preferred) Solid understanding of

UAE/GCC regulatory, consumer protection, and compliance requirements

related to e-commerce and logistics Data-driven operator with experience building dashboards, analyzing KPIs, and presenting performance insights to senior management Prior people-management experience, including

team building, performance management, and cross-functional leadership

Experience supporting

high-volume campaigns, flash sales, and rapid SKU/category expansion

is a strong advantage

Education

Bachelor's degree Master's degree (MBA or equivalent) is a strong plus Professional certifications (if any) Presentation and communication skills are must for this position
Job Type: Full-time

Work Location: On the road

Expected Start Date: 01/01/2026