About the job Operations Manager

Job Title: Operations Manager

Company Overview:

Our client is a global leader in providing efficient and resource-conserving cleaning systems. Known for its top performance, innovation, and quality, the company employs 15,330 individuals across 150 companies spanning over 80 countries. With over 50,000 service centers worldwide, it ensures seamless supply to customers globally. The company is committed to preserving value and focuses its social responsibility efforts accordingly.

They are currently looking to hire an Operations Manager to join their team in the UAE.

The Operations Manager will be responsible for the UAE Professional sales and After-sales teams. This includes strategy formulation and execution by providing direction, technical support, price, competitive data, and business development initiatives to cover the market and generate more sales.

Responsibilities:

• Drive and achieve the annual sales target by supporting and following- up on the monthly and quarterly achievements of the sales team and UAE dealers
• Draft, develop, and implement a short-term and long-term market strategy for B2B sales of all value streams (BSC, Hospitality, and Special Business) within the UAE as per the Regional Strategy
• Work closely with the Head of Regional Sales - Professional to develop sales forecasts, budgets, and plans for the UAE market
• Develop target groups, and dealers, set targets, and ensure market coverage
• Identify new business opportunities and develop strategic partnerships in the UAE market
• Initiate dealer partner development plans and lead execution
• Coach, mentor, and lead a team of Sales Consultants towards achieving outstanding results through:
• Following up on their daily sales operations, visits & quotations
• Monitoring their performance & KPIs against targets
• Reviewing and preparing quarterly sales incentives for the team
• Visiting Key Accounts & providing continuous guidance and support
• Taking corrective action with underperforming sales members
• Innovating & Creating new Sales Approach ideas based on customer dynamics and business needs
• Ensuring optimum market coverage and segmentation to maximize trade opportunities across different sales channels
• Cross-collaboration with the Service department to offer competitive aftersales repair and maintenance solutions through the sales team
• Work in close collaboration with the Product Management Department to develop competitive pricing schemes and introduce new models
• Maintain and grow an excellent relationship with key accounts, dealer partners, and public sector decision-makers
• Identify market gaps and create/ modify sales execution plans to grab lost potential and sustain a healthy market share
• Generate new innovative sales & marketing ideas to penetrate new market segments and build strong relations with Public entities
• Utilize data analytics and CRM to ensure high customer satisfaction

Requirements:

• Bachelors degree or equivalent from an accredited university
• Minimum 5 years of UAE experience in a B2B Leadership sales role
• Excellent communication, negotiation, customer-centricity, and numerical skills
• Ability to handle conflicts and resolve disputes
• Proactive, actively listens, and is open to criticism
• Verbal and written English proficiency and excellent interpersonal skills
• Ability to lead and coach a sales team
• Critical thinker and business developer with a strategic entrepreneurial mindset
• Strong financial, numerical, and analytical skills
• Ability to work under pressure in a fast-paced dynamic environment
• Demonstrates a positive mindset and adds an optimistic value to the team
• Previous experience in a multinational sales company
• UAE dealership management and operations is a plus

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