Operations Manager

Dubai, United Arab Emirates

Job Description

The Operations Manager (e-commerce) is responsible for overseeing the day-to-day operations of the e-commerce business, ensuring efficient order fulfillment, inventory management, customer service. This role involves managing purchasing, implementing process improvements, and ensuring the smooth functioning of all operational activities. *Must be already based in UAE*
Responsibilities
  • Manage and coordinate e-commerce operations, including order processing, inventory management, and logistics.
  • Manage the ordering of general stock and custom orders
  • Develop and implement process improvements to increase efficiency and reduce costs.
  • Monitor and analyze key operational metrics, identifying areas for improvement and implementing corrective actions.
  • Coordinate with suppliers and logistics partners to ensure timely and accurate delivery of products.
  • Create SOP\xe2\x80\x99s to ensure quality of product and maintain quality standards throughout entire supply chain
  • Collaborate with marketing (internal and external) to ideate and implement campaigns and social media strategies
  • Ensure a seamless customer experience at all times
  • Develop and implement operational policies and procedures, ensuring compliance with industry standards and regulations.
  • Create customer invoices and payment links
  • Maintain the e-commerce website, including: adding new products, promotions, updating inventory
  • Stay up-to-date with e-commerce trends and technological advancements, identifying opportunities for operational enhancements.
Requirements:
  • Proven experience in e-commerce operations management
  • Strong leadership and managerial skills
  • Excellent problem-solving and decision-making abilities, with a focus on continuous improvement
  • Extremely detail orientated
  • Strong communication and interpersonal skills, with the ability to collaborate effectively across teams
  • Must be well presented at all times as this role is representing the brand
  • This role may require work outside of standard office hours \xe2\x80\x93 flexibility is required
Advantageous:
  • Experience using Shopify and Stripe
  • Experience working with high profile individuals
Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

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Job Detail

  • Job Id
    JD1603803
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Dubai, United Arab Emirates
  • Education
    Not mentioned