We are looking for a bright, kind and goal-oriented Operations Manager to join the Wear That Leadership Team. As the Operations Manager, you will be responsible for managing the day-to-day operations of a large team (14) of Warehouse Staff, Station Specialists, Associates and Customer Support.
This Role Will Oversee Four Primary Functions
Receiving
Our Receiving department is the first line of our operation, receiving, tagging, categorizing, and binning 100% of our new inventory. This department also works extensively with our merchandising department on issues from billing to product quality to inventory counts.
Returns
The Returns department runs the entirety of our returns operation, who process current inventory returns back into active inventory and manage quality control to the highest standard so we can continue to delight our customers!
Outbound
This is our largest team, responsible for every aspect of the shipping process including picking, hand folding, and shipping as well as quality control to ensure we are delighting our customers with every \xe2\x80\x9cpink box\xe2\x80\x9d.
Customer Support
Our Customer Service, responsible to respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media in a timely and professional manner. Assist customers with product selection, ordering, payment, shipping, returns, and refunds. Our Customer Support team, resolve issues and escalate to appropriate parties as needed. Keep accurate records of customer interactions and transactions. This department provides feedback to management on common customer issues and potential improvements to products or services.
YOU\'RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL...
Manage a diverse and dynamic workforce
Building out an exceptional team of bright, kind and goal oriented employees
Provide developmentally focused training and coaching that inspires our Associates to be their best selves
Establishing a sustainable foundation of processes, policies and SOP\'s that will help successfully grow and scale the site
Managing performance in accordance with Wear That values
Driving our amazing culture as we build out this facility from the ground up
Manage employee schedules to ensure daily headcount accuracy
Communicate company objectives, changes in policy, and other company- or warehouse-wide changes to team
Be the voice of the Associates. Collect questions, ideas and suggestions from team members and help implement solutions.
Communicate with the Management team on current and future headcount needs
Maintain a healthy and safe environment
Devise, communicate, and employ processes and policies that ensure a safe working environment
Own our operations metrics and drive process improvement
Prepare and organize daily performance data, and send reports to department Managers.
Review daily performance data and analyze for trends. Leverage analysis and in-warehouse observations to identify issues and recommend solutions
Communicate KPIs and daily targets to team, and monitor in-day performance against objectives
Coordinate with team members, facility leaders, and engineering as applicable to address issues and shift resources as needed to meet daily goals
Keep a close eye on the space to isolate and address issues with employee and product flow, safety, and capacity limitations
Implement new processes and production changes
Own process documentation, including location, maintenance, and sharing of standard operating procedures (SOPs).
WE\'RE EXCITED ABOUT YOU BECAUSE YOU...
You have a consistent eye toward improvement along with the ability to roll with regular system and process improvements
You work exceptionally well with others and have strong communication skills
You have top-notch organization skills and a strong attention to detail
You have experience with MS Excel, Google Sheets and Google Docs
You have a passion for data analysis and finding meaning in the numbers
You love delighting our clients
You are enthusiastic and excited to manage change in a rapidly growing and evolving company and champion our amazing culture
WE GET EXCITED ABOUT CANDIDATES WHO HAVE\xe2\x80\xa6
You have 8+ years of warehouse experience (required)
You have 2+ years of leadership or management experience (required)
You have a bachelor\'s degree
Retail experience appreciated
YOU\'LL LOVE WORKING AT WEAR THAT BECAUSE\xe2\x80\xa6
We are a group of bright, kind and goal oriented people. You can be your authentic self here, and are empowered to encourage others to do the same!
We are a successful, fast-growing company at the forefront of tech and fashion.
We are a technologically and data-driven business
We are committed to our clients and connected through our vision of \xe2\x80\x9cBeing every real girls styling solution\xe2\x80\x9d
We love solving problems, thinking creatively and trying new things
We believe in autonomy & taking initiative
We are challenged, developed and have meaningful impact
We have a smart, experienced leadership team that wants to do it right and is open to new ideas
You will be proud to say that you work for Wear That
Locations
Dubai
Joblinks.ae
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