Operations Manager
Dubai, United Arab Emirates
Job Description
Company Description
Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries. Each of our five operating divisions has a distinct focus: Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services. Informa Intelligence provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge. Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions. Informa Tech aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide. Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared. Our sixth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.
The Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. Reporting to the Senior/Group Operations Manager, the Operations Manager will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives. The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times. Operational Duties
Informa PLC is a leading international events, intelligence and scholarly research group. Our purpose is to champion the specialist. Through hundreds of powerful brands we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs and take better informed decisions. Informa is listed on London Stock Exchange and a member of FTSE 100, with over 11,000 colleagues working in more than 30 countries. Each of our five operating divisions has a distinct focus: Informa Connect aims to provide expert content you cannot Google, and access to specialist networks and communities, through major branded annual events and specialist digital communities and content services. Informa Intelligence provides specialist digital information and data products, consultancy and research services to over 25,000 business worldwide, helping companies make better informed decisions and gain competitive edge. Informa Markets creates global platforms for industries, specialist markets and customers to trade, innovate and grow, delivering over 550 events annually, specialist digital content and actionable data solutions. Informa Tech aims to inspire the global technology community to design, build and run a better digital world by providing research, media, training and events to specialist technology communities worldwide. Taylor & Francis commissions, curates, produces and publishes scholarly research and reference-led content in specialist subject areas, advancing research and enabling knowledge to be discovered and shared. Our sixth division is Global Support, which provides shared, efficient business services and function-specific expertise to each of Informa's operating divisions.
The Operations Manager is responsible for the professional operational delivery of their allocated physical, digital and hybrid events; features and projects. You will ensure that all are delivered to the highest possible standards and to the satisfaction of all parties involved consistently throughout the year. Reporting to the Senior/Group Operations Manager, the Operations Manager will be responsible together with the Senior/Group Operations Manager for implementing the EMEA Operations objectives. The Operations Manager should lead by example and demonstrate a professional responsibility to the department at all times. Operational Duties
- Be the key point of contact for the show teams in all matters on your allocated shows, internal and external.
- Accountability for setting, regular forecasting & achieving operational show budgets for allocated events.
- Responsibility for successful show management and technical delivery of several physical and digital events throughout the year including features & fully undertaking all related tasks.
- Manage production and implementation of show project plans ensuring all operational tasks are carried out on a timely basis according to individual project plans and within deadlines across all your events.
- Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines at all times
- Implementation of internal and external Service Level Agreements on all allocated events.
- Contribute to the successful and collaborative management of the EMEA operations department aiming for operational synergy across EMEA.
- Oversee production and delivery of the show exhibitor manual
- Communicate with suppliers to manage the brief, design, feature production and signage process in co-ordination with show teams and sponsors.
- Communicate with suppliers and show teams to manage the brief, design, production and management of Registration areas and overall welcome experience.
- Compile post event reports and KPI analysis
- In collaboration with the Procurement team, monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event.
- Perform any other duties commensurate with the grade and level of responsibility.
- Manage, mentor & develop line reports & others within the EMEA Operations team, You will manage line reports on a day to day basis where applicable, each of these may be allocated across multiple events throughout the year requiring you to work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually.
- Setting, monitoring and management of direct reports’ performance objectives and identifying training needs.
- Work with colleagues to achieve best practice in terms of operational planning and management.
- Adhere to all Informa compliance requirements and monitor supplier performance to ensure they are meeting our requirements
- Follow the complete HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvement’s into all your event planning
- Collaborate with Informa H&S team to ensure suppliers meet and exceed our H&S requirements.
- Work with H&S team on remedial measures where necessary
- Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives
Qualifications
Qualities needed for the role
Additional Information
Qualities needed for culture fit
Qualities needed for the role
- Must have independently and successfully managed operations on exhibitions to a consistently high standard.
- Ability to anticipate problems and/or put contingency plans in place
- Excellent interpersonal skills and the ability to inspire and motivate others.
- Great communication skills – being able to liaise with all Operations team members as well as working with Event Director level within event teams
- Languages: English and Arabic
- Experience of managing, supporting & developing individuals and / or line reports
- Experience with digital event platforms and third-party streaming suppliers
- IOSH Managing Safety Certificate
- Additional Languages: Arabic
Additional Information
Qualities needed for culture fit
- Positive attitude and open minded; ability to listen to others views and opinions
- Team player; good humoured
- Act with integrity
- Professional customer focused attitude; ability to stay calm and patient under pressure
- Forward thinking, flexible and able to trouble shoot
- Ability to work in a multicultural environment and respectful of other cultures
- Flexibility and adaptability
- Willingness and ability to travel across EMEA region
- Work on the implementation of changes / improvements to the Customer Journey. Support this work to ensure consistent operational delivery.
- Leads by example to ensure Ops team know what customer service level is expected.
- Sets up routes of communication, constructive feedback with internal and external parties to always ensure best customer experience.
- Ensures customer feedback is translated into future process changes.
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Job Detail
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Job IdJD1410623
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned