Job Description

We are looking for an Operations Manager to lead day-to-day automotive service operations across the UAE. You will manage service delivery, workshop partners, SLAs, and customer experience for a fast-growing car repair & maintenance platform.

? What You'll Do:

Manage end-to-end service operations (booking to delivery) Ensure SLA adherence, service quality, and cost control Onboard and manage garage/workshop partners Handle escalations and improve customer satisfaction (NPS) Track KPIs: TAT, cost per job, rework, partner performance Drive process improvements and operational efficiency Coordinate with Tech, Customer Support, and Finance teams
? What We're Looking For:

5 years experience in operations (automotive / logistics / marketplace) Strong vendor and SLA management experience UAE experience and DL preferred Excellent communication skills (English mandatory; Arabic a plus) Data-driven and execution-focused mindset
? Why Join Us?

Salary negotiable and commensurate with experience. Stock option for right candidate who contributes exceptionally to company growth Medical insurance & visa Career growth in a scaling automotive tech company
? Apply Now!

Send your CV to hr@carcility.com

Job Types: Full-time, Permanent

Pay: From AED5,000.00 per month

Application Question(s):

Are you available to join immediately ? Are you currently available in UAE?
License/Certification:

* UAE driving licence (Required)