Our client, an established holiday homes company, is seeking to hire an operations manager. The purpose of the role is to oversee operations of our properties and manage the day to day running of the teams responsible for carrying out this work.

Responsibilities

Operations \xe2\x80\x93 to manage day-to-day operations, liaising between housekeeping, maintenance and reception to ensure procedures run smoothly and jobs are completed in a timely and satisfactory manner prior to guest arrival.

Leadership and Mentoring \xe2\x80\x93 to ensure the team understand their roles, know their responsibilities, and are trained and equipped to carry out their roles. Ensure both the housekeeping and maintenance teams function positively, resolving any issues in a timely and sympathetic manner to encourage a happy and productive working environment.

Property Sign-off \xe2\x80\x93 to organise and supervise the team in preparing the properties, ensuring they have the equipment to carry out the job, and that the properties have been prepared to the required high-quality standard.

Fixtures and Fittings \xe2\x80\x93 to inspect all fixtures, fittings and soft furnishings regularly ensuring they are kept to our standard. This includes organising contractors and cost, supporting with replacement furniture items, refurbishments and redecoration.

Training and Development \xe2\x80\x93 Implement and maintain a staff training programme, to equip all members of the team to carry out their roles to the required standard. To induct and train new team members, ensuring Health and Safety procedures have been completed.

Administration \xe2\x80\x93 Oversee the operations budget, ensure costs are controlled and required investment is implemented successfully, and manage suppliers. From time to time this includes assisting with office administration and sales enquiries as required.

Annual Property Maintenance \xe2\x80\x93 All managed properties require a thorough clean and checks from time to time. To develop and manage this system, ensuring departments work together to carry this out in the most efficient manner.

Health and Safety - Review and maintain health and safety standards ensuring team members are working in an appropriate environment.

Appraisals - Carry out regular appraisals within the maintenance and housekeeping team, implementing targets and development plans for individual members as required.

Rota System \xe2\x80\x93 to ensure an appropriate number of personnel are available to carry out the servicing of the properties prior to guest arrival.

Laundry & Hampers - manage the laundry and welcome hamper suppliers, ensuring we have adequate stock levels at the correct standards. To liaise with suppliers regarding timely deliveries and collections, pricing, and overseeing stock counts.

Requirements

Minimum 2 years\xe2\x80\x99 experience relevant experience

Excellent communication skills, (English and Arabic speaker preferred)

Driving license and a car is a must

Experience and knowledge of the Dubai Real Estate market is preferred

Proven experience improving customer satisfaction

Experience in Dubai preferred

NADIA Global