Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability.
The Cargo Operations Controller will manage and organise the team to meet the operational shift activities for an allocated location in CMT or DWC. You will facilitate the efficient and cost effective processing of system-wide courier and express volumes in line with contractual commitments and product priorities and enable the optimisation of capacity utilisation.
Below are the key responsibilities of the role:
Leadership
- Manage and lead a team towards high levels of performance and efficiency, develop team performance recommending and facilitating coaching and development interventions and ensure that performance is effectively managed in accordance with group standards.
- Provide expert advice to the team during the shift, acting as a subject matter expert when the team are faced with operational challenges in accordance with product quality objectives and conformance with published safety requirements and standards.
Safety and Security
- Contribute to the timely accident response initiative by ensuring safety information is captured in the SID report and co-ordinate and conduct risk assessments as appropriate.
- Conduct regular safety briefings, review and analyse incidents/accidents to avoid reoccurrences and champion safety awareness, leading the team towards a first class safety culture.
Quality
- Manage and administrate express and cargo activities at the Hub within an allocated location during a shift.
- Develop and maintain good relationship with internal and external stakeholders including local authorities (police, customs, DA, municipality) to identify solutions to problems in a manner that ensures service delivery standards are met and business continuity is not compromised.
- Evaluate expected import and export loads ensuring that special high revenue cargo is prioritised, and that appropriate cross utilisation of resources is implemented whilst maintaining safety standards.
- Manage incoming and outgoing shipments, review special customer orders and co-ordinate the pickup of freight and cargo at the loading platform in a timely manner ensuring service deliver standards are maintained, and address any service failures in accordance with our SFE producers.
- Align strategies with internal sections and departments of Emirates Regulatory Authorities and Service Providers to ensure that operational priorities are actioned pro-actively and efficiently to achieve the highest standards with the optimum safe utilisation of available capacity.
Good Distribution Practise (GDP) Specific
- Ensure all deviations are handled, recorded and escalated as per GDP controlled documents Quality Management System(QMS and Work Instructions) and ensure at all times, that the handling of time and temperature sensitive/pharmaceutical shipments demonstrates compliance to the European Union (EU) GDP requirements.

To be considered for the role, you must meet the below requirements:
- Degree in logistics and operations management or similar would be advantageous
- 5+ years of working experience in areas such as Air Cargo, logistics and supply chains, operations, warehousing, freight forwarding etc.; Experience at a cargo operations supervisory level is required.
- Understanding of risk analysis procedures, airline quality management systems and familiarity with ISO9001/2000 procedures
- Demonstrable expertise in IATA Cargo handling procedures and regulations
- Knowledge of aircraft handling including weight and balance, cargo load planning, dangerous goods

At Emirates, we\'re committed to providing our employees with opportunities to grow and develop in their careers. So if you\'re looking for a challenging and rewarding opportunity, apply today and join our team!

Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That\xe2\x80\x99s on top of transport benefits, life insurance and more. Find out what it\xe2\x80\x99s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what\xe2\x80\x99s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers

Emirates SkyCargo