Organization : FLIGHT PREPARATION OPERATIONS

Description :
Operations Assistant : Operations Admin (FPO)

Position : Operations Department

Grade; FC04

Key Accountabilities

Prepare, update and coordinate the operational document for Team leaders & Team members

;Ensure permanent communication of changes upstream, downstream when appropriate

Achieve the administrative tasks of the team (Rostering, training follow up.

Maintaining regular liaison with Administration, Warewash, Equipment, Transportation, Airside Logistics to ensure proper communication at all times with regards to catering uplift and special services.

Ensure that all catering handling staff follow the laid down hygiene and quality standards and improve staff awareness in general handling

Ensure that set standards and specifications are maintained and liaise with the senior staff in charge / on duty whenever problems arise and advise them if non conformities are or cannot be corrected in order to decide upon the appropriate action.

Improve staff awareness in controlling menu specification, by referring to menus and photos continuously during the work.

;Ensure that quality records are correctly maintained and passed to divisional head\'s for verification and follow up (TBT, stock & damaged data entry, offload figures\xe2\x80\xa6)

Report whenever laid down hygiene procedures are disregarded by staff.

Apply the Quality Policy and Quality System established in accordance with ISO 9001: 2000 international standards and execute his/her responsibilities according to the department work procedures while reflecting EKFC Quality Policy.

Essential Requirements and Competencies

Should have completed a minimum of one year in the current role

Candidate should be free of any outstanding warnings or disciplinary

Candidate should be FC02 & Above

;Higher Secondary Certificate Qualification or equivalent qualification.

Experience in Airline catering company or large volume production facility in food specification and airline equipment.

Excellent English language verbal and written communication skills and interpersonal skills.

Able to work and perform under significant pressure in a 24/7 working environment.

Strong planning and organizational skills with the ability to multi-task and manage time effectively.

Demonstrated ability to supervise a team of people.

Ability to read Galley Loading Plans and interpret their use.

Ability to read and understand menu details as supplied by the customer.

Ability to interact with customer\'s local representatives and respond to their requests for information and support.

DESIRABLE REQUIREMENTS AND COMPETENCIES

Ability to collaborate cross functionally and at all levels and team based approach including ability to positively manage conflict.

Delivers effective, well-structured written/ spoken communication, with impact and energy.

High level of commitment to continuous improvement and adaptability to change.

Ability to resolve customer complaints and anticipate emerging customer needs to continually improve service standards