Job Description

Key Responsibilities

Check and monitor the availability of all delivery platforms to ensure seamless operations. Ensure all platform menus are updated with accurate item availability. Update item photos and descriptions as needed. Create and add new dishes to the menu based on business needs. Assist store managers in handling delivery-related concerns. Coordinate with the Accounts Manager and Support Team for urgent assistance. Assist restaurants in resolving dashboard technical issues by coordinating with IT and delivery aggregators. Monitor canceled and refunded orders via the delivery group and emails. Check the Fresh Service report for all QSR canceled orders and file disputes when necessary. Verify and gather additional reports from restaurant managers for further investigation. Send clarification and settlement emails to each aggregator. Coordinate with the Accounts Department regarding aggregator verdicts and settlements. Communicate with aggregators to take the brand live on delivery platforms, ensuring all required documents are submitted. Verify the menu before making it live. Review delivery platform contracts. Inform the Marketing and Accounts teams about new listings. Coordinate with IT to create necessary POS buttons. Visit stores during new platform launches to ensure smooth implementation. Maintain a record of delivery platform launch dates. Serve as the substitute for the office receptionist during her absence, ensuring smooth front-desk operations and handling administrative tasks efficiently.
Job Types: Full-time, Part-time

Expected hours: No less than 4 per week