Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role: The successful candidate will be expected to drive projects that enhance the Tier 2 operations in the UAE and ensure successful implementation in other regions such as KSA and Egypt by working with the local teams. The role will include end to end program management of current and new projects in Tier 2 aftersales.
The role leads product/project strategies, delivery, and supports beyond completion or handover to operations to optimise and enhance the value to customers using agile, design thinking and other methodologies to accelerate the organisation into the future through entrepreneurial development of new products, services and locations.
Essentially, they are accountable for delivering the product / service expansion and vision by working closely with internal / external experts, to get the best possible end-product to customers in the fastest possible manner.
This role will work in a fast-paced organisation and collaborate with cross-functional teams & regions, and business stakeholders to accelerate the achievement of business results. The position will be responsible for maximising sales/profit through a commercial understanding of the products/services being delivered and deep customer expertise.
What you will do: Operation Leadership

• Own the end to end product or project (site development or physical product) outcome and define the creation and direction to achieve the commercial objectives
• Collaborate with business stakeholders to define the finalized outcome / timelines and corresponding go-to-market strategies
• Collaborate directly with all parts of the business required to deliver and run the project including operations, technology, real estate, and external partners and be a central part of decision making
• Engage with the internal and external technology experts to determine the best implementation methods and guide them to deliver the most valuable outcomes possible
• Supervise and advise the scrum team to ensure they understand the vision and strategy, constantly have a prioritized backlog of work and ultimately meet deliverable expectations
• Engage internal/external market and customer intelligence experts to provide domestic and international market and customer insights; target customers, market study for expansion, business improvement and expansion of new/existing products and services in order to create customer propositions
• Align with finance on the formation of commercial business plans and financial analysis
• Work closely with the CX and UX team to create an aligned and unique user experience for the product
• Engage with Legal on current contractual constraints/new contracts and advise on M&A options
• Liase with HR on resources and structure requirements (capacity planning)
• Liase with Network development to enhance the aftesales locations and its performance

Project Assessment Phase

• Test feasibility of business cases through POCs. Determine capability to execute and customer demand.
• Define methods/approach and confirm availability and commitment of cross-functional team members for delivery.

Project Development & Scaling

• Design implementation plan with timeline, owners and budget.
• Confirm plan is validated and executable.
• Ensure plan and budget are approved by Business Owner and Sponsor.
• Be responsible for timely, efficient delivery and handle the launch of the product/service.
• Ensure stakeholders receive regular and accurate updates on deliverables and details of the cause of any delays.

Risk

• Identify and raise any risk/issue using the Al-Futtaim tools and processes. Then work to develop mitigation steps/plans for the identified risk/issue.

Organisation and Communication

• Communicate the project vision and roadmap to drive the different teams towards the achievement of the common goal.
• Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies.
• Organize implementation of effective administration processes and procedures.
• Maintain effective communications with all team members, stakeholders and senior leadership, customers and suppliers, etc.
• Manage the team through stages to create a strong end product which is commercially viable

Reporting & Compliance

• Prepare and distribute scheduled and ad hoc reports in a timely manner.
• Maintain compliant records of project/contract Management related activities for future reference or audit purposes.
• Report instances of unsatisfactory performance to team members, stakeholder and/or senior leadership in a timely manner.

Project Delivery

• Deliver projects on time, cost and to quality

Required skills and experience to be successful:

• Bachelor’s degree
• Prior experience with project management (both Agile & Waterfall) as well as development/roll out, governance adherence to frameworks
• 5 year + in product/service development with previous experience within the Automotive industry with P&L responsibility
• Expert knowledge of and experience in the automotive after-sales is essential.
• Proven ability in building new, disruptive products/services and taking these to market establishing product market fit.
• Expert knowledge of the complete automotive business model and value chain is preferable.
• Experience of working with multiple parties and a variety of services
• Solid business acumen, with the ability to identify the requirement to deliver the product/service and equally adept at solving complex problems and influencing teams and management to deliver them
• Self-starter, accountable and results-oriented: takes initiative, is able to commit to and meet established deadlines and objectives, is able to work independently as well as a team player
• Fast learner, agile, keen and capable of handling new and changing assignments, strong organizational skills are a must
• Analytical and curious: Ability to understand and interpret business contexts and complex/new scenarios/topics
• Excellent verbal and written communication skills and strong interpersonal skills: able to present to and interact with management level and larger audiences, resolve/anticipate conflict, train and coach people
• Commitment to excellence and attention to detail
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Project and Visio)

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.