Job Description

Manage shipments end-to-end from booking at origins to delivery for ocean, air and domestic shipments

Communicate all expectations to carriers - paying extra attention to special requirements, assuring the carrier can meet all requirements.

Proactively manage daily freight forwarding activities of the company to include all sea, air, road operations import/export process and warehousing.

Handling operations, daily follow up with Carrier/Agents for shipments arrival date.

Follow up shipping instructions and coordinate shipments with Customers.

Complete knowledge of documentation processes, custom clearance, E-Mersil.

Prepare shipping instructions and coordinate shipments with shipping lines.

Send arrival notice to customers.

Follow up with clients

Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of KPIs

Dealing with shippers/consignees requirements

Dealing with truckers and customs clearance brokers

Dealing with agents worldwide

Explore new fields of business

Handling invoices with clients and accounting department

Maintaining good relations with shipping Lines

Develops people to their highest potential through necessary training and performance management

Responsible for ensuring cross training for all positions is complete and documented

Maintaining customers focus on all times and answers to customers' inquiries using the standards guidelines

Taking ownership of complaint and queries and proactively following through to resolution

Perform various customer service activities, including upselling

Have the ability to handle issues with any partner in this business (shipping line, cargo owners, brokers and involved authority).

Able to find new clients and have the skills to communicate with them.

Job Type: Full-time

Pay: AED6,000.00 - AED7,000.00 per month

Application Question(s):

What's your visa status?
What's your expected salary?
What's your joining availability?

Experience:

* Operations Supervisor: 5 years (Preferred)