Job Description

Position Summary:

As a

Coordinator

, responsible for overseeing various aspects of rider operations to ensure smooth performance, attendance, and adherence to company policies. This role includes real-time monitoring, providing rider support, managing performance issues, and handling offboarding tasks.

Key Responsibilities:

1. Late Login Monitoring (Real-time)

? Track and monitor riders' login times in real time to ensure compliance with scheduled working hours.

? Address delays and report consistent tardiness to the Team Leader for necessary action.

2. No Show & Absenteeism Management

? Monitor and track rider absenteeism and no-shows.

? Communicate with riders to address absenteeism and report issues to the Team Leader for further resolution.

3. Acceptance Rate Monitoring

? Ensure riders meet acceptance rate targets for orders.

? Offer guidance and support to improve order acceptance rates where necessary.

4. Rider Walk-in Support

? Provide in-person support at the office to address rider queries and concerns.

? Ensure immediate issues are resolved efficiently to maintain rider satisfaction.

5. Zero Shift Follow-Up

? Monitor and follow up with riders who are not receiving shifts (Zero Shifts).

? Work with the team to ensure that zero shift data is accurately tracked and inactive riders are managed properly.

6. Low-Performance & Salary Penalties

? Identify underperforming riders and ensure penalties are applied in cases of consistent issues (e.g., late logins, no-shows).

? Coordinate with the team to ensure that performance penalties, such as salary deductions, are implemented according to company policies.

7. Advance Policy Management

? Handle and verify riders' requests for salary advances.

? Ensure eligibility and proper documentation before approval of any advances.

8. Email/WhatsApp Support Channels

? Respond to riders' queries through email, WhatsApp, and other communication platforms.

? Provide timely support and resolve issues related to schedules, performance, or other concerns.

9. Accidents & Incident Coordination

? Track and manage incidents involving riders (accidents, injuries, etc.).

? Ensure proper documentation and follow-up actions with relevant departments such as Talabat and medical support.

10. Offboarding Riders Inventory Maintenance

? Manage and maintain inventory for offboarding riders, ensuring that all necessary equipment, gear, or company property is returned.

? Document and track inventory returns and update records as needed.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month