Online Customer Specialist
Dubai, United Arab Emirates
Job Description
looking for an enthusiastic and customer service-oriented Online Customer Specialist to join our team! In this role, you will be responsible for providing diligent and efficient customer service for our customers through our online channels and contribute to the overall customer satisfaction goals of the company.
Responsibilities
Responsibilities
- Respond to customer inquiries in a professional, timely and accurate manner through email, chat and other social media platforms
- Utilize available resources to research customer issues and questions
- Identify and effectively resolve customer issues
- Communicate customer feedback to other departments as needed
- Collect and report customer service data and analytics
- Promote sales of IIQAF products and services
- Ensure customer service policies and procedures are followed
- Excellent written and verbal communication skills
- Customer service-oriented attitude and strong problem-solving skills
- Ability to prioritize and multitask
- Proficiency in Microsoft Office and CRM software
- Experience working in customer service or a sales role
- Ability to work independently and collaboratively as part of a team
- Knowledge of IIQAF products and services a plus
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Job Detail
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Job IdJD1620679
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:6200 - 6500 per month
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned