Onboarding Specialist
Dubai, United Arab Emirates
Job Description
: Onboarding Specialist
Location: Dubai
Responsibilities: * Assist new customers in the onboarding process, guiding them on account setup and product/service features.
- Ensure a smooth and efficient onboarding experience for new clients, addressing any queries or issues promptly.
- Collaborate with internal teams to gather necessary information and documentation for customer onboarding.
- Collect feedback from customers during the onboarding process to improve procedures and enhance customer satisfaction.
- Provide training and support to customers on using company products/services effectively.
- Maintain detailed records of customer interactions and onboarding progress for reference and analysis.
- Stay updated on product updates, industry trends, and best practices to better assist customers.
- Communicate effectively with customers through various channels such as email, phone, and live chat.
- Previous experience in customer service, onboarding, or a related role is advantageous.
- Strong communication and interpersonal skills to assist customers effectively.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Detail-oriented approach to ensure accurate and thorough onboarding processes.
- Proficiency in using customer relationship management (CRM) tools and software.
- Fluency in Hebrew and English languages, both written and spoken.
- Flexibility to adapt to changing procedures and customer needs.
Skills Required
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Job Detail
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Job IdJD2278835
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned