Job Description

KEY ACCOUNTABILITIES

Perform the planning and allocation of hard resources (parking stands, gates, check-in counters and baggage carousels) of BIA using the resources management/planning system in order to achieve safe and smooth operations

.

Perform needed changes and take actions to the planned and real time allocation based on operational requirements, dynamic changes of the flight data over the operational day.

Day to day flight data processing and validation on the operational day and the next day in the AODB and report any data discrepancy to Officer - Flight Data Management.

Reduce costs through an optimized use of hard resources.

Improve operational efficiency and reinforce customer satisfaction with a better use of hard resources and a clear visibility on decisions and their impacts on SLAs.

Work closely with the Shift Lead

er - APO

C to provide information on status of operations, to keep the concerned parties informed of any operation out of the ordinary and to advise on any business continuity decisions that may need to be taken.

Engagement with airlines, ground handling agents, Airport Traffic Control and Airport System Control to prov

ide i

nformation o

n the

resources operations and to inform if any changes of allocations as and when required.

E

fficient resources planning for the occasional / exceptional events such as VIP, sporting, adverse weather conditio

ns

such as teach

ers a

nd flights.

Operating callout system mechanisms to inform key groups of significant operational information / irregularities / emergency including call out for activation of Emergency Operation Center (EOC).

Registration of the daily resources allocations activities with pertaining issues (if any) in the APOC Log file.

Monitoring and recording all surface movement data through the resources allocation system including touch-down times, on-block/off-block times, stand used, aircraft registrations, towing times.

Action short term flights approval on behalf of the Flight Schedule Officer during holidays and out of normal working hours.

QUALIFICATIONS, EXPERIENCE & SKILLS

Education / Qualifications

Bachelor's degree in aviation management or similar

Experience

3 years' work experience in airport operations.

Sound knowledge of national and international civil aviation standards and recommended practices

.

Job Specific Skills

Good knowledge of Airport manual, emergency procedures and Department's SOPs.

Undergone training in customer service and problem-solving techniques.

Good knowledge in Microsoft Applications (Word, Excel, and Power Point).

*

Excellent in internal and external customer service skills.