MAIN OBJECTIVE OF ROLE

To provide Airline Operations Centre (AOC) operational support for all pilot and cabin crew devices to ensure On Time Performance (OTP) and regulatory compliance with CAR AIR OPS.

KEY RESPONSIBILITIES

1. Provides day of operations support at the Airline Operations Centre (AOC) for any pilot EFB and Cabin iPad related issues, mitigating risk of operational delays.

2. Coordinates all equipment required for delivery, demo and customer (C1) flights.

3. Coordinates with Flight Operations Fleet Technical Unit (FTU) for all EFB related testing of new operational functionality.

4. Manages EFB and Cabin iPad inventory and liaises with IT for any repairs and/or replacement. Provides required assistance to IT on physical asset tracking as part of IT audit compliance.

5. Manages aircraft mobile inventory, ensuring sufficient number of devices are in circulation to support the operation.

6. Coordinates communication with flydubai IT for all Portable Electronic Devices (PED) related issues, ensuring issues are dealt with in a timely manner, with minimal impact on the operation.

7. Manages EFB roaming SIM cards and monitors vendor portal to prevent data exceedance and control cost, raising any issues or exceedances to the Specialist \xe2\x80\x93 EFB.

8. Configures all PED devices in line with CAR AIR OPS, as required by the Specialist EFB or associated stakeholders.

9. Supports the Specialist \xe2\x80\x93 EFB on EFB and Cabin iPad related projects, ensuring timely delivery and minimum impact to end users.

10. Acts as Flight Support Senior Coordinator backup when required

11. Deputises for the Specialist \xe2\x80\x93 EFB on all EFB related matters

12. Carries out planned or random audit of flight crew devices for departmental QCP and regulatory compliance.

MINIMUM QUALIFICATIONS / EXPERIENCE/ KNOWLEDGE / SKILLS

Minimum Education

Bachelor\xe2\x80\x99s Degree (or Equivalent)

Experience Specific Requirements

Extensive airline Flight Operations Support experience.

Electronic Flight Bag (EFB) administration experience.

Preferred No. of Years (with Relevant Degree) - 7

Preferred No. of Years (without Relevant Degree) - 10

CORE COMPETENCIES

Customer Focus

Team work

Effective Communication

Personal Accountability & Commitment to achieve

Resilience and Flexibility (Can do attitude)

ISR Requirements

Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day to day business operations.

Warning on Recruitment Fraud

flydubai is aware of a number of e-mails, letters and SMS or Whatsapp messages in circulation recently, claiming to be offers of employment from flydubai.

These offers often look legitimate and may include job descriptions, salary, and benefit details.

The offers then direct recipients to provide bank account details.

Although these offers may appear genuine, they are fraudulent and should be deleted immediately and not responded to.

flydubai does not send emails, letters or other messages requesting your bank account details

in order to process documents. flydubai will also never refer you to a third party to process applications or visas. Official communications from flydubai will only come from an email

address ending in @flydubai.com and job opportunities with flydubai are advertised on

flydubai\'s websites.

\xe2\x80\x8b

If you receive any e-mail, letter or other message which you have not requested or are

expecting and it purports to be from flydubai, please contact us at and include the subject line \xe2\x80\x9cRecruitment Fraud\xe2\x80\x9d to confirm the authenticity of the message.

flydubai