Officer, Customer Relations Management
Abu Dhabi, United Arab Emirates
Job Description
- Meet and greet clients in the One Stop Shop (OSS), making sure they are attended to promptly, explaining services and the business set-up process.
- Maintain up-to-date knowledge of all company services and their associated support literature.
- Coordinate with OSS back office personnel to ensure the prompt delivery of services to customers.
- Update the CRM database with new contacts and client information.
- Provide reports and analysis as required by the line manager.
- Promote the Free Zone and One Stop Shop services to prospective clients.
- Attend meetings with new business setup leads in order to contribute to growth in sales and customer base.
- Coordinate/communicate with all relevant internal and external stakeholders.
- Assist with the development and execution of CRM in order to provide consolidated client information, and generate key client accounts reporting to support KPl’s.
- Liaise between customer and Government Relations Department on matters such as UBO, go AML, ESR works - to send a notification to customers, to attend training courses.
- Apply consistent CRM approaches/discipline and standardized forms across CRM and OSS processes in line with relevant policies, processes and procedures.
Skills
- Preferred Qualifications:
- Diploma in business, administration or related field
- Bachelor's degree in business or related field is an asset
- Preferred Experience:
- 1-2 years’ experience in customer service in a service organization or call centre
- Job-Specific Skills:
- Good communication skills and ability to work in a dynamic, fast-paced, diverse environment.
- Attention to detail
- Good customer service skills
- Good analytical skills
- Good knowledge of MS Office, including Word, Excel, and Outlook
- Time management and ability to work under pressure
Job Details
Job Location
Abu Dhabi, UAE
Job Role
Other
Contract Type
Framework
Preferred Candidate
Career Level
Professional
Years of Experience
Min: 1 Max: 2
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Job Detail
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Job IdJD1422457
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned