In order to be considered for the next stage of the process, it is essential you produce a personalised covering letter which is emailed to peopleandculture@resolution-it.co.uk and covers the following:
Review our website and select one blog or news article that interests you the most. Tell us in your own words why the topic is so important to the IT industry and specifically our clients?
Resolution IT Ltd is a leading specialist outsource provider of innovative IT solutions, support and managed services. We believe it\xe2\x80\x99s good to be different, which is why the service to our clients is second-to-none and our business efficient and pro-active approach sets us apart from the rest.
Our team of highly qualified and experienced engineers and system consultants support local companies with global IT requirements. Clients span across a range of industries including; financial services, insurance, hospitality, aviation, real estate, recruitment, education, professional services, medical and public services.
Summary: Due to growth, we are looking for someone to provide support office support as the Office Manager as well as executive support to our Managing Director. Prior experience in either Office Management or an PA/EA role is preferential, but this is also a great opportunity to establish a career in either of these areas.
Main duties and responsibilities:

• Act as the first point of contact to the company handling calls, responding to emails and meeting and greeting visitors.
• Answer and respond to customer account queries working with the relevant teams to resolve these efficiently.
• Support the renewals and procurement processes for clients and internal teams.
• Be responsible for maintaining the office to a high standard.
• Assist colleagues with administrative tasks as necessary.
• Support and assist the People & Culture team with occasional HR related tasks which may include updating office policies and onboarding new hires.
• Supporting the Management team with administrative resource for projects and ad-hoc work including the producing of reports and presentations.
• Comply with local data protection, health and safety legislation and all company policies and procedures
• Be flexible to take on other duties as and when required.

Key Criteria:

• Highly organised with excellent attention to detail.
• Excellent communication and interpersonal skills.
• Maintain a credible and professional outlook.
• Ability to work in a collaborative and flexible manner and build effective relationships.
• Strong IT skills with experience in the use of Microsoft 365.
• Able to use initiative to solve problems and find better ways of working.
• Confident in working under pressure in a fast-paced environment with an excellent attention to detail.
• Ability to handle confidential information in a sensitive manner.

Desirable Qualifications, Skills and Experience:

• Experience in Office Management, or a PA/EA role supporting a senior leadership team or senior manager.
• Knowledge or experience within the IT industry.

Please note that due to the exceptionally high volume of applications, we regret to inform you that we will be unable to individually notify unsuccessful candidates.
As part of our recruitment process all job offers are contingent upon the successful completion of pre-employment assessments and a satisfactory police check. Convictions likely to be considered relevant to this post include crimes involving, but not limited to, theft, violence, dishonesty, fraud, vulnerable individuals and computer misuse.
We sincerely value the time and effort you\'ve invested in applying for this position. Should your qualifications and experience align with our requirements, our recruitment team will reach out to you directly to proceed with the next steps in the selection process.